Open phones, Contact Us email and more: Mesha, Des Moines NM (classysoles), called in regarding a low DSR she received for Item As Described and what the Customer Support rep told her when she called them to see if the defect could be removed. Mark, St. Paul MN (nissehaus),won the Secret Word contest. Blind listener and newbie seller Daniel, Front Royal VA (karate25daniel), called in to update us on his progress: He now has 50 DVDs listed and is 7/10 of the way toward earning his Yellow Feedback Star!