Open phones, Contact Us email and more: Steve, Buffalo NY (sellersince2009), sent Griff and Lee the “before” version of his dished listing along with the item number for the “after”; since taking Griff’s and Lee’s advice, his sales have gone up, and he’s achieved Top Rated Seller status! Lee shared her current entrepreneurial tip. Betsie, Dallas TX (acquisator), got some questionable advice from eBay Customer Service.
First-time caller Randall, St. Augustine FL (375hpsupersportcamero), called from a parking lot to ask about Seller Protection. Lee asked another eBay trivia question; Sandy, Poway CA (moovin), won an eBay-branded USB car charger from The eBay Shop (http://www.theebayshop.com) for being the first to call in with the right answer. Elaine, IL (942elaine), asked how many colors of an item can be included in a multi-variation listing. John, Southbridge MA (investincollectibles), incurred transaction defects for canceling unpaid transactions rather than opening unpaid item cases and asked how long those defects will stay on his record.
Griff and Lee discussed the upcoming Holiday Selling webinar this Monday, October 5, from 11am-12:30pm PT; sign up via the link at http://www.ebay.com/webinars. John, Southbridge MA (phipps2000), asked about what to do about fraudulent bidders who then don’t pay. First-time caller Richard, Snellville GA (thecentre777), had an issue with a package shipped via the Global Shipping Program 9GSP) that arrived in Kentucky empty. Another first-time caller, Michael, Inverness FL (mainelyirish207), asked for a listing dish of item number 381416657392. He was held over until the next segment.
Mary, Milwaukee WI (marys_world), sold an item through the Global Shipping Program (GSP) that has yet to be paid for; should she open an Unpaid Item case (UPI)? Griff and Lee read “7 Awkward Thrifting Moments”, excerpted from the eBay Guide 7 Awkward Moments You Probably Have Thrifting by sammydavisvintage. First-time caller Wayne, Oakland MD (waynedi), sold an item via Best Offer with free domestic shipping, but after paying, the buyer asked him to ship it to Korea.
Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio Archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.