Griff and Lee finished dishing a listing for Don, El Dorado Springs MO (theatricalhead2toe). Forrest, Lakewood WA (hulkhauler1), asked where to go from the new Seller Hub to get information about his defects. Don (theatricalhead2toe) asked Griff and Lee to look at another one of his listings.
New Seller Performance Standards preview! Our guest is Kristine Diemoz, eBay’s Senior Manager for Seller Trust.
First-time caller Randall, St. Augustine FL (375hpsupersportcamero), called from a parking lot to ask about Seller Protection. Lee asked another eBay trivia question; Sandy, Poway CA (moovin), won an eBay-branded USB car charger from The eBay Shop (http://www.theebayshop.com) for being the first to call in with the right answer. Elaine, IL (942elaine), asked how many colors of an item can be included in a multi-variation listing. John, Southbridge MA (investincollectibles), incurred transaction defects for canceling unpaid transactions rather than opening unpaid item cases and asked how long those defects will stay on his record.
Open phones, Contact Us email and more: Griff clarified the differences between a 3-month lookback and a 12-month loopback with regard to calculating defect rates. Forrest, Lakewood WA (hulkhauler1), asked what determines the way in which search results are sorted? PJ, Hernando FL (lil_bit_of_texas), had a question about setting shipping policies when listing. Jake, San Clemente CA (jointheescape) wondered if there was any list of eBay acronyms and/or an eBay Glossary?
Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.
Listeners continued to share their favorite We Are Twenty moment or what they like most about the Fall Seller Update to receive an eBay-branded prize, courtesy of Voicemarketing Inc. Mike, Redwood City CA (gelbmusic), called in to share his We Are Twenty highlight and tell the story of how eBay saved their brick-and-mortar business.
Amanda, Brooksville FL (abprules), asked if word order matters in listing titles. Joe, Oradell NJ (hubcapjoes), shared his favorite We Are Twenty moment; he posted a video from the event on the eBay Radio Facebook Group page. Griff and Lee discussed the new Seller Standards regarding defects.
Griff gave an overview of today’s show, and introduced the eBay Radio News with Lee Mirabal. Stories include a musical experiment, Deflategate and severe winter weather. Griff apprised us of eBay’s intention to protect sellers from transaction defects related to winter storm Juno (currently battering the Northeast) but advised us all to be proactive in working with our customers.