Lee introduced a Father’s Day Retail Moment sponsored by BULQ (http://www.bulq.com). Dona, Fort Wright KY (homecraftframing), asked about seller limits and opening a new eBay store. Ed, Corning NY (eds-e-threads), is getting a warning for including a redirect URL linked to his eBay store in his listings. Forrest, Lakewood WA (hulkhauler1), asked about returning an item that was not as described (SNAD).
Open phones, Contact Us email and more: eBetsy called in from Dallas, TX, with her latest Brief. Lorianne, San Jose CA (clbcollectibles), is having trouble with a USPS insurance claim. First-time caller Linda, Phoenix AZ (icepurple), wonders if she needs an eBay store.
Julie, Las Vegas NV (juliesgems), got some bad advice about vacation hold. Krista, Apple Valley CA (lilmissdisney), has an eBay challenge. Susan, Las Vegas NV (susansales), answered Lee’s eBay trivia question and won some eBay-branded holiday shipping supplies.
Griff and Lee discussed the upcoming June 4th deadline for changing your eBay Store subscription without penalty. Lee gave an outline of what to expect at eBay OPEN, July 26-29 at The Venetian in Las Vegas, NV; spaces are limited, so register now at http://www.ebayopen2016.com.
Lee also shared news about eBay’s “More Than Shopping” campaign and an interesting eBay video; see them all — and subscribe to eBay’s channels — at http://www.youtube.com/ebay.
Open phones, Contact Us emails and more: eBetsy called with the latest edition of eBetsy’s Briefs. Dave, Perkiomenville PA (moonrock4), accepted a return and got back a different item. Mike, Cincinnati OH (zippy10), had a question about paying for his eBay Store subscription.
Janice, Talent OR (sister of new seller Debra), wants to start selling again; does she need a store?
Open phones, Contact Us email and more: eBay’s Brian Burke, Director, Voice of the Seller, and Marci Thurston, Senior Manager, Seller Experience, stayed on to discuss the new pricing updates. On the chat board, hotbed22 wished that Premium Store subscribers also got more free listings. Tom, Pittsburgh PA (blackandgoldgifts), asked about selling limits. Kathy, Casper WY (catch_all_corner), would like an intermediate store level between Premium and Anchor.
Back on the chat board, gypsyslair pondered the question of whether to opt for 1 Premium Store subscription or 2 Basic Store subscriptions. Brian and Griff reminded us that tomorrow’s Weekly Chat with eBay Staff (http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-Abo…) from 1pm-2pm PT will be all about the new pricing updates. Louise, Colorado Springs (herbscraftsgifts), wanted to know eBay’s point of view with regard to the durations of the additional free auction-style listings in Collectibles and Fashion categories.
Griff and Lee discussed the upcoming eBay Radio Party & Conference, June 16, 17 and 18 at Bally’s Las Vegas. Register now at http://www.erVegas.com. Ruth, Easley SC (auctionruth) wants a faster way to find her My eBay notes. Chris, Grand Junction CO (seriousfun4u), called in to come to Lee’s defense. Judy, Salem IN (judybsa), isn’t seeing her eBay Store subscription on her invoice. Lil, DeLand FL (lillysloft), asked if putting her store on vacation hold was instantaneous. Lee announced that Jordan Sweetnam, eBay’s Vice President of Seller Experience, will be speaking at the eBay Radio Party & Conference.
Product identifiers are key to helping your items get found by search engines, and the 2015 Spring Seller Update will make them mandatory later this year. Our guests are Balaji Parthasarathy, eBay’s Senior Product Manager of Structured Data, and Darren Akiva, eBay’s Content Product Manager of Structured Data. They stayed on after their interview to take questions during Open Phones.
Edie, Santa Monica CA (dress_to_suit), asked about UPC codes on clothing items. 82-year-old caller Ron, East Liverpool OH (bolts3), wondered how the fee and feature changes will affect him as an Anchor Store subscriber. Dan, Claremont FL (12betty5881), asked about the refunding of insertion fees for auction items that sell the first vs. the second time they’re listed and also wanted to know if it was possible to opt out of a store subscription since eBay has changed the terms of that subscription.