Open phones, Contact Us email and more: Durinda, Glendale AZ (drindy), has a challenge with getting buyers to use their cart for multiple items with combined shipping. George, Elgin IL (georgek809) wants to let buyers know how to use local pickup.
Open phones, Contact Us email, and more! Guests Shefali Singla and Claire Xiao from eBay Advertising stayed on to take calls about Promoted Listings (http://www.ebay.com/promotedlistings). Send your Promoted Listings questions to [email protected]
Ron, Birmingham AL (oilerman21), called to ask about Promoted Listings for single-quantity items, as did Gina, Des Moines NM (classysoles), who wanted to know how to set payment rates. Ken, Birmingham AL (jellybellydist), called with questions about Guaranteed Delivery. Bev, Chicago IL (samican2), asked where to find trending rates for single-quantity listings.
Bev, Chicago IL (samican2), has a challenge with items from buyers’ shopping carts requiring immediate payment. From the chat board, doveroh421 asked if a low Detailed Seller Rating (DSR) for shipping and handling charges results in a transaction defect, which prompted a rant by Griff in which he detailed the transaction defect rate requirements (linked from Seller Bookmarks under the Seller Resource tab in the eBay Radio archives). Judy, Salem IN (judybsa), had advice about valuing rare books for Diane, who called in during the first segment. Griff and Lee visited the eBay Radio Seller Resource Center, located under Seller Resources in the eBay Radio archives. Check it out!
First-time caller Tom, Salt Lake City UT (oldgreyhairs and silvercreektreasures), was held over from the previous segment with his question about using his iPad to take item pictures. Rich, Elk Grove Village IL (appealingsigns), called in to offer advice to Alan (findingtreasurepa3) on setting up a business.
Lee told Griff about prior years’ eBay Radio Party & Conference swag available on eBay and gave the dates of this year’s event (Tuesday-Thursday, June 16-18). Dee, Pewaukee WI (everything spa), asked about creating a customer loyalty program using Promotions Manager. Chris, Grand Junction CO (seriousfun4u), had business advice for Alan plus a suggestion about combined shipping discounts and the shopping cart.