Griff gave an update on the Seller Hub rollout. CJ, San Clemente CA (xoxmas), and Cindy, San Diego CA (pattycyn), called to identify the Seller Hub pop-up window. Griff and Lee shared “15 Phrases Successful People Never Say”, adapted from a post by Sujan Patel for Entrepreneur.com (http://www.entrepreneur.com).
Dianna, Loomis CA (grammylew), answered Griff’s eBay trivia question and won some eBay-branded holiday shipping supplies. Corinna, Aptos CA (ahotstore), asked if eBay will count Columbus Day as a shipping day.
Open phones, Contact Us email and more: Tim, Fort Wayne IN (globalmartplus), encountered a returns glitch due to some missing account settings. Carl, San Diego CA (carlmarxx), received a 3-star DSR for shipping time and was not happy about it.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.
You mailed your item within your stated handling time, but the package was late due to a postal glitch. What would you do? Some sellers would say, “Well, it’s not my fault, it was the postal service.” But Griff gave us all some good advice at a recent Surf’s Up eBay San Diego Sellers Group meetup: Be proactive. Watch the tracking information for your sold items. If you see a glitch, immediately contact the buyer, before they have a chance to be upset. Let them know that you are checking the tracking information and it looks as if the postal service is slow. Assure them that you are keeping track, and no matter what, you will make it good. This way, your customer will feel confident that you are on top of it and be less likely to give you grief!