Bob Kupbens, eBay’s Vice President, B2C Selling & Global Trust, popped in to give a brief overview and recap of 2017 accomplishments along with a rundown of what eBay is doing to support sellers during Cyber Week, especially for Small Business Saturday (SBS); check out eBay’s SBS hub at eBay.com/SmallBusinessSaturday.
Laura, Boulder Creek CA (helpingtime), asked about discounted shipping prices being visible to buyers leaving feedback. Amanda, Brooksville FL (abprules), asked which shipping option shows up when qualifying for Guaranteed Delivery. Patty, Miami FL (theshoppingmom2), is organizing an eBay event. ArvaDell, Pebble Beach CA (pebblesbythesea), asked about shipping discounts showing up on customs forms.
ArvaDell, Pebble Beach CA (pebblesbythesea), was held over from the previous segment with her question about discounted pricing appearing on customs forms. First-time caller Lucy, Venice FL (lucy1036), asked about active listings.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
USPS is now letting shippers file refund requests online; get the details by watching their “How to Request a Refund” video under Products & Services at http://www.youtube.com/usps.
USPS, UPS and FedEx all have raised their rates, starting with UPS on December 26, 2016, followed by FedEx on January 2, 2017, and USPS as of January 21, 2017. eBay’s shipping calculator and eBay Labels are likewise being updated with these new rates. Make sure your shipping prices on your active listings reflect them, too.
If you use calculated shipping, check that all your listings have accurate package weights and measurements. Your listings will show the new rates automatically once they take effect.
If you use flat rate shipping, review your listings to see if your flat rate covers the price increases. You may have to raise your flat rate charges to maintain the same profit level.
If you offer free shipping, review your listings to see if your prices can absorb the extra costs, or if you should make adjustments to your prices.
And remember: Using eBay labels can help you save up to 25% on USPS domestic Priority Mail and up to 37% on domestic FedEx services. Tracking is uploaded automatically, plus you get free supplies and free package pickup.