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Ask Griff & Lee – Show 481 – Segment 1

02 Nov 2017 AskGriffandLee,Broadcasts

Lee shared eBay’s announcements about Promoted Listings’ rollout to Motors Categories and protections for sellers impacted by the recent storms in the Northeast; get all the details at https://announcements.ebay.com. She also shared some news about Watch Lists. First-time caller Toni, Kerrville TX (sitogeur), shared a funny story and had a question about descriptions.

 

Ask Griff & Lee – Show 474 – Segment 1

14 Sep 2017 AskGriffandLee,Broadcasts

If you were impacted by Harvey or Irma, eBay has your back with seller protections and special assistance measures; check the Announcements Board (http://announcements.ebay.com) for details. If you need additional help, please call eBay customer service at 866-540-3229 or send email to [email protected]

Sell via eBay for Charity to benefit Irma and Harvey victims; to get started, go to http://www.ebay.com/charity and click “Sell for Charity” in the left-hand sidebar. Enter the eBay for Charity Favorites Giveaway (and win up to $10,000 for your charity) at http://www.ebayforcharity.org/favorites-giveaway.

Check out upcoming eBay webinars: register Holiday Shipping on Wednesday, September 20, 1pm PT, at http://www.ebay.com/webinars; find even more hour-long webinars at http://www.ebaybusinessbuilder.com/mso-webinars.

Tom, Pittsburgh PA (blackandgoldgifts), called in with a question about an eCheck and late shipping while his store was on vacation. Griff and Lee read the eBay’s Fall marketing news, adapted from a post by Katie Hammel in eBay for Business (http://www.ebayforbusinessblog.com).

 

eBay Implementing Special Measures for Hurricane-impacted Sellers

13 Sep 2017 Blog

In addition to seller protection efforts already announced, eBay is implementing special measures to help sellers impacted by Hurricanes Harvey and Irma:

  • eBay will waive insertion fees and Store subscription fees for all store levels for 3 months for all sellers.
  • Once your business is up and running again, eBay will help you jump-start your cash flow with a $30 Promoted Listings credit for business sellers.
  • To help you restock your shipping station, eBay will send you a $30 coupon for eBay-branded shipping supplies for business sellers.

eBay has set up a special email address, [email protected], and can help you with the offers above as well as the following issues:

  • If you have an eBay store, but no direct internet access, eBay can place your store in temporary vacation mode, along with a message to your buyers that you are away.
  • eBay can also take down any active listings on your behalf and place them in My eBay for relisting at a later time.

Please email eBay from the email address associated with your account, so they can quickly confirm your identity. You need not use this email address to receive these benefits; eBay is simply creating another channel for reaching their customer service team.

Meanwhile, eBay has emailed your buyers, asking for their patience and letting them know that you may not be able to fulfill orders at this time. As soon as you are able, please communicate with your buyers on the status of their orders.

eBay takes seriously our commitment to their selling and buying partners and wants to help impacted sellers get back on their feet as soon as possible. If you need customer service, please call 866-540-3229 or send email to [email protected]

For additional details and related announcements, visit eBay’s Announcement Board at http://announcements.ebay.com.

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