Griff and Lee read Mike Michalowicz’s “5 Wrong Reasons to Become an Entrepreneur”. eBay UK has announced that they will protect sellers affected by the ongoing heavy snows. Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details.
To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Open phones, Contact Us email, and more: Ron, Birmingham AL (oilerman21), asked about restocking fees and return policies as per the 2018 Spring Seller Update. Lee shared this week’s Advice for the Entrepreneur tip. Joel, Lester MA (jgh6), had a question about Seller Protection in SNAD (item not as described) return cases.
Lee reminded everyone that Daylight Savings Time (DST) begins this Sunday, March 11. Griff assured listeners that eBay will protect sellers affected by the East Coast’s severe weather. Griff and Lee discussed the first week’s assignment for Seller Boot Camp. Lauren Henderson, eBay’s Brand & Seasonal Integrated Marketing Lead, popped in to tell listeners to get ready for a big promotion starting tomorrow, March 9, at 8am.
Open phones, Contact Us email, and more: BULQ debuted their Valentine’s Day Retail Moment. C.B., Chicago IL (c.b.) sent Contact Us email with a question about printing second labels through eBay. Annette, Avon OH (happy_girl_too), called with her thoughts regarding this issue. C.B.called to chime in on the discussion.
Griff gave a brief overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include Irma’s impact, eBay UK’s new Entertainment Shop and Devin Wenig’s trip to Washington, DC, with members of eBay Main Street’s Small Business Ambassador Network.
In addition to the seller protections already announced, eBay is implementing some special measures to help sellers impacted by Hurricanes Harvey and Irma. Get details on the Announcements Board at http://announcements.ebay.com. If you need customer service, send email to [email protected] or call 866-540-3229.
Due to the severity of Hurricanes Harvey and Irma, many eBayers may be affected. eBay will automatically apply Seller Protection to all impacted sellers. You will not receive defects for stockouts or unresolved cases with buyers, nor will your late shipment rate be impacted.
If your merchandise has been damaged, or you will not be able to access it, eBay recommends ending any auctions and taking down any Buy It Now listings before they result in a sale. eBay will not charge a fee for ending listings early.
If you are an eBay Stores subscriber, place your store in vacation mode and extend your handling time on all items to when you can get back to business.
In addition, eBay is implementing some special measures to help sellers impacted by Hurricanes Harvey and Irma. All of these protections will be applied automatically. You won’t need to call or email in to receive the following benefits:
eBay can also help by placing your store in vacation mode, taking down your listings and saving them in My eBay, and emailing your buyers. If you need customer service, please call eBay at 866-540-3229, or send email to [email protected]
eBay Radio reminds you that Harvey and Irma have also impacted buyers. Please be patient with customers from the affected region.
For more details concerning hurricane-related eBay announcements, please visit the Announcements Board at http://announcements.ebay.com or from your Seller Hub Overview page.
Griff reassured listeners that Hurricane Harvey will not impact seller performance; get details on the Announcements board at http://announcements.ebay.com.
This week, eBay is matching donations up to $250,000 to 4 organizations supporting disaster relief efforts in Texas. To donate, go to https://www.paypal.com/fundraiser/107650864193216482.
Lisa, Houston TX (thegreenhouse2), called in about Harvey’s impact. Griff and Lee discussed Tuesday’s launch of Question & Answer (Q&A) on product pages.
John, Southbridge MA (aaainvestincollectibles), asked what to do about a package that disappeared after being delivered to the buyer’s front door. Griff and Lee read “How To Stop Procrastinating by Using The Two-Minute Rule” by James Clear for LifeHack.org. John, Southbridge MA (aaainvestincollectibles), called in with his insurance challenge.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page. Please submit your events so we can help your meetup group or event to grow!
First-time caller Randall, St. Augustine FL (375hpsupersportcamero), called from a parking lot to ask about Seller Protection. Lee asked another eBay trivia question; Sandy, Poway CA (moovin), won an eBay-branded USB car charger from The eBay Shop (http://www.theebayshop.com) for being the first to call in with the right answer. Elaine, IL (942elaine), asked how many colors of an item can be included in a multi-variation listing. John, Southbridge MA (investincollectibles), incurred transaction defects for canceling unpaid transactions rather than opening unpaid item cases and asked how long those defects will stay on his record.