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eBay Radio – Show 693 – Segment 5

15 Aug 2017 Broadcasts,eBayRadio

Images in Product Reviews! Our guest is Andy Chan, eBay’s Lead Product Manager, Buyer Experience.

eBay Radio Guests: August 15, 2017 – Show 693

15 Aug 2017 Blog

Our guests for eBay Radio Show #693 on August 15, 2017, are:

  • Lynn Dralle, Top Rated Seller thequeenofauctions and Ruler of The Queen’s Court: What I Learned at eBay Open 2017
  • Marsha Collier, Author of eBay and Social Media For Dummies Series, Social Media Futurist and Top Rated Seller marsha_c: Give Your Business a Q3 Checkup
  • Andy Chan, Lead Product Manager, Buyer Experience: Images in Product Reviews
  • Denise Martell, 2017 SHINE Award Winner, Global Business, and eBay ID alssnowmobilepartsauctions: What the SHINE Awards Mean to Me
  • Kathy Terrill, eBay Educator and Top Rated Seller nycfitnessfamilyfinds: What’s Next For Successful Selling?


eBay Radio – Show 633 – Segment 6

05 Apr 2016 Broadcasts,eBayRadio

Spring Seller Update changes to product reviews! Our guest is Brian Burke, eBay’s Director of Seller Experience. He stayed on to answer questions.

Advice for the Entrepreneur: Lee’s Tip #39

04 Jun 2013 Uncategorized

I enjoy writing reviews for Yelp and Travel Advisor. It’s a good feeling to give a company a realistic review that will help my fellow diners or travelers. Because of my background in news, I take pride in giving “swag-free” reviews — meaning I don’t tell the restaurant that I’m doing a review in order to get free appetizers, etc. Recently, one of the companies for which I review sent me luggage tags that say “(their company name) Reviewer”. Supposedly, if you have these on your luggage, hotels will treat you better on arrival and during your stay. I threw them in the trash. This practice hurts the entire feedback process. If they’re nicer to me than they are to someone who doesn’t have these luggage tags, then how does this help create good customer service? Customer feedback systems are supposed to help raise the bar for customer service. Nowhere has this worked better than in the eBay community. It is the first thing I look for when I’m buying on eBay: how other customers feel about this seller. The power we have as buyers on eBay is phenomenal; and as sellers, we should embrace the feedback process. If we’re doing all that we can to serve our customers well, we’ll be the beneficiaries of the feedback system.

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