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Ask Griff & Lee – Show 476 – Segment 2

28 Sep 2017 AskGriffandLee,Broadcasts

Raejean, Cave Creek AZ (holidaysandmemories), had a question about returns. Reply Manager’s Entrepreneurial Tip #9 aired (http://www.replymanager.com/eBayRadio). Joe DeMarco, Oradell NJ (hubcapjoes), received a Questions & Answers (Q&A) message from eBay.


2017 Fall Seller Update: Sell More with These New Initiatives

22 Sep 2017 Blog

Bob Kupbens assured us during last Tuesday’s show that the 2017 Fall Seller Update is designed to help people find what they want on eBay. The goal is to help sellers create the right offers — and get your listings in front of more buyers. We encourage all of you to read the ENTIRE Seller Update at eBay.com/Fall2017 and learn how to implement these new initiatives to help you sell more this Fall. The update is broken into three major categories:

1. Listing Visibility

You’ll be able to increase exposure with eBay Guaranteed Delivery, Markdown Manager and Promotions Manager updates, bundles and lots, and eBay Questions & Answers…Q&A for short.

  • eBay Guaranteed Delivery will offer buyers delivery times they can count on. It will also provide greater visibility for your items, because buyers will be able to filter items by delivery dates in their searches. eBay Guaranteed Delivery will be available to all buyers this Fall.
  • Markdown Manager is now integrated into Promotions Manager to create a streamlined marketing tool. Starting this Fall, you’ll be able to mark down items and automatically create sale events of up to 45 days duration using the same convenient tool you already use to create Order Discounts and other promotions.
  • Gain extra exposure for multiple-item listings with bundle and lot listings. A bundle is a combination of related items, while a lot is 2 or more of the same item.
  • Give buyers information they need with Questions & Answers, a.k.a. Q&A.

2. Policy updates to improve performance

  • Removal of off-eBay links, listings security, product identifier expansion, image guidelines, and eBay Catalog update
  • Remove contact info and links that take buyers off eBay
  • Secure your listings with https pages only on eBay
  • Expanded requirement for product identifiers
  • Image policy changes include removing watermarks from all eBay photos
  • Matching new listings to the eBay catalog. Beginning in Spring 2018, when you create new listings or manage those that are already active on the site, your items will automatically be matched to products like yours in the eBay catalog. eBay will use the product identifiers you provide in your listings to find product matches for the item you’re selling

3. Returns

    • Easier returns for you and your buyers
    • Benefits of offering free returns with search options
    • Restocking fee no longer permitted with free returns
    • Automatic acceptance of returns beginning in October 2107

Read the entire 2017 Fall Seller Update at eBay.com/Fall2017.

Ask Griff & Lee – Show 475 – Segment 2

21 Sep 2017 AskGriffandLee,Broadcasts

First-time caller Alok, San Jose CA (chiyocreations), asked about Guaranteed Delivery (eGD). Susanna, Wichita KS (stylesofsusanna), won a $25 gift certificate for shipping supplies from Bubblefast (http://www.bubblefast.com) for  her answer to Lee’s “Hey, You, Pay Attention!” question. Gina, Des Moines NM (classysoles), asked Griff and Lee to review one of her listings with an eye towards why she is getting returns.


eBay Radio – Show 697 – Segment 4 – 2017 Fall Seller Update

19 Sep 2017 Broadcasts,eBayRadio

Updates to eBay returns! Our guest is Maria Lee, eBay’s Senior Manager, Buyer & Seller Trust. Julie, Las Vegas NV (ilovejuliesjems), called to discuss free returns.

Read the entire 2017 Fall Seller Update at http://www.ebay.com/fall2017.


eBay Radio Guests: September 19, 2017 – Show 697 – Fall Seller Update

19 Sep 2017 Blog

Our guests for eBay Radio #697 (special Fall Seller Update show) on September 19, 2017, are:

Bob Kupbens, Vice President, B2C Seller Experience & Global Trust: 2017 Fall Seller Update Overview

Linda Cornelison, Senior Manager, Global Customer Trust: Updates to eBay’s Contact Information Policy

Chris Van Wagoner, Senior Manager, Structured Data: Updates to Structured Data (Product Identifiers, Watermarks, Catalog, Bundles and Lots)

Maria Lee, Senior Manager, Buyer & Seller Trust: Updates to eBay Returns

Greg Ross-Smith, Product Activation, Guaranteed Delivery: Updates to Guaranteed Delivery

Liv Ellingsen, Senior Product Manager, B2C Seller Marketing Levers: Updates to Markdown Manager


eBay Radio – Show 696 – Segment 3

12 Sep 2017 Broadcasts,eBayRadio

Open phones, Contact Us email and more: eBetsy, Dallas TX, called in with her latest brief. Bobbi, Sarasota FL (seacoastbargain), called in with an update on how she weathered Hurricane Irma. Bruce, Rockford IL (1toadhall), asked about promoted listings.  Tim, Fort Wayne IN (globalmartplus), agrees with “list more, sell more” and is looking forward to Guaranteed Delivery going live for buyers; he also suggested a “Free Returns” filter for search results. Maria, San Jose CA (thestylelister), wants to limit international returns.

Ask Griff & Lee – Show 473 – Segment 3

07 Sep 2017 AskGriffandLee,Broadcasts

Gina, Des Moines NM (classysoles), called to ask about estimated shipping times on items she’s purchasing. Lee introduced BULQ Retail Moment #12: Halloween. Ron, Birmingham AL (oilerman21), got a warning from eBay after saying “contact me” in a My Messages email to a buyer. Mark, Rochester MO (geincsales), had a challenge with a SNAD return.  Tim, Fort Wayne IN (globalmartplus), asked about message settings.

Ask Griff & Lee – Show 468 – Segment 4

03 Aug 2017 AskGriffandLee,Broadcasts

Griff and Lee discussed the advantageous features of Seller Hub, then read “5 Tips for Handling Returns” by USPS in eBay for Business (http://www.ebayforbusinessblog.com). Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details.

To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.


eBay Radio – Show 687 – Segment 6

11 Jul 2017 Broadcasts,eBayRadio

Open phones, Contact Us email, and more: Jeff, Aplington IA (jdownsenterprises), called with a concern about buyers “renting” his apparel items.

eBay Radio – Show 683 – Segment 2

06 Jun 2017 Broadcasts,eBayRadio

Resolving disputes around returns! Our guest is former eBay dispute resolution specialist Colin Rule, co-founder and CEO, Modria.

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