Open phones, Contact Us email, and more: Lee shared the impressive story of the eBay Foundation and its good works. Griff and Lee continued discussing the initiatives contained in the newly released Summer Seller Update, which may be read in its entirety at eBay.com/Summer2018. Griff reminded Top Rated Sellers and Anchor Store subscribers to use their Q2 Promoted Listings credits (eBay.com/PromotedListings).
Patty, Miami FL (theshoppingmom2), reported on her recent meetup featuring eBay’s Brian Burke. eBetsy, Dallas TX, called with breaking news about eBay’s free 4-week seller boot camp; for details and to register, go to eBay.com/SellerCenter. It’s time to use your Q1 Promoted Listings credit at eBay.com/PromotedListings. Lee shared the National Retail Federation’s analysis of 2017 holiday sales.
ReplyManager’s latest entrepreneurial tip debuted (https://www.replymanager.com). Paula, Big Fork MT (dbruno), had a shipping suggestion for RaeJean. Gina, Des Moines NM (classysoles), called in regarding the Veterans Day postal holiday. Lee reminded Top Rated Sellers and Anchor Store subscribers to use their Promoted Listings credits. eBay’s exclusive First Minute deals end today, November 9.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Dan, Manchester NH (e-villagegreen), answered Lee’s trivia question and won a $25 gift certificate for shipping supplies from Bubblefast (http://www.bubblefast.com).
In addition to seller protection efforts already announced, eBay is implementing special measures to help sellers impacted by Hurricanes Harvey and Irma:
eBay has set up a special email address, [email protected], and can help you with the offers above as well as the following issues:
Please email eBay from the email address associated with your account, so they can quickly confirm your identity. You need not use this email address to receive these benefits; eBay is simply creating another channel for reaching their customer service team.
Meanwhile, eBay has emailed your buyers, asking for their patience and letting them know that you may not be able to fulfill orders at this time. As soon as you are able, please communicate with your buyers on the status of their orders.
eBay takes seriously our commitment to their selling and buying partners and wants to help impacted sellers get back on their feet as soon as possible. If you need customer service, please call 866-540-3229 or send email to [email protected]
For additional details and related announcements, visit eBay’s Announcement Board at http://announcements.ebay.com.
Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include Hurricane Harvey, a Google Chrome security update and Wonder Woman comic books. Griff and Lee discussed the sitewide rollout of Seller Hub, which will be the subject of tomorrow’s Weekly Chat with eBay Staff (http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-Aug-30th-1pm-PT-Seller-Hub/m-p/27400064#M13072) at 1pm PT.
They also told listeners about eBay’s newly published 2017 Holiday Playbook (http://www.ebay.com/seller-center/seasonal-playbook) and reminded eBay storeowners to use their Q3 coupon for eBay-branded shipping supplies (http://www.ebay.com/supplies), while Top Rated Sellers and Anchor Store subscribers should use their Q3 Promoted Listings credit (http://www.ebay.com/promoted listings).
Jeff, Aplington IA (jdownsenterprises), requested a listing dish and was held over from the previous segment. His listing earned 5 tureens and won him an eBay Radio dish towel! Griff and Lee discussed Promoted Listings. Ron, Birmingham AL (oilerman21), called in to thank Jeff for his shout-out.
Open phones, Contact Us email and more: Andrea, Mooresville NC (tookieryan), called back to discuss the ramifications of changing her eBay ID and store name. Ed, Corning NY (eds-e-threads), asked about the new $30 Promoted Listings credit. Cat, Bay Shore NY (varoom1234), got dinged for a late shipment due to her time zone.
Episode 6 of eBay’s Open for Business podcast, titled “Who You Are, Not What You Sell”, is all about the importance of having a mission statement; to listen and subscribe via iTunes, GooglePlay, Stitcher or RSS feed, go to http://www.ebay.com/openforbusiness.
Maria, San Jose CA (thestylelister), asked for a re-dishing of her eBay item number 182513057036; she earned a score of 5 tureens and won an eBay Radio dish towel! Sharman, Birmingham AL (topfloorfinds), won the Secret Word Contest.
Promoted Listings and the 2017 Spring Seller Update! Our guests are Kristy Troup, eBay’s Senior Director of Business Operations, and Shefali Singla, Senior Product Marketing Manager, eBay Advertising.
Ron, Birmingham AL (oilerman21), asked about the Promoted Listings beta. Rich, Elk Grove Village IL (appealingsigns), also had a question.