Open phones, Contact Us email, and more: Guest Nate Heyward, eBay’s Head of Logistics Strategy & Innovation, stayed on to take questions and discuss strategies for ensuring that packages receive a timely acceptance scan. C.B., Chicago IL (c.b.), wishes eBay would add a rating for how well an item is packed. eBetsy called in with her latest Brief.
I always overpack for a trip, whether it’s business or personal travel. Last week I lugged a very heavy suitcase through airports along with my carry-on containing my laptop and makeup. No more!
I have consulted the travel experts, and they found two travel sins. The first sin is that I pack for emergencies, foreseeing the worst possible scenario, like bringing rain boots to Jacksonville, FL, in August and taking 4 extra pairs of shoes and 4 extra handbags for eBay Open in Vegas.
The solution: We should pack appropriately for the actual situation — you know, the usual needs for 5 nights in Jacksonville or Vegas. Stop considering the worst case, and pack for the reality of the destination.
Oh, and the second sin? My suitcase is too big, so I need to buy a smaller one. This I can handle. Bon Voyage!
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Griff and Lee talked about how to pack unusual and/or fragile items for shipping. C.B., Chicago IL (c.b.), joined the discussion on packaging. Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives.
To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Open phones, Contact Us email and more: Check out Episode 2 of eBay’s Open for Business podcast, titled “Customer Service in the Digital Era” and co-starring Griff; listen and subscribe via iTunes, GooglePlay, Stitcher or RSS feed at http://www.ebay.com/openforbusiness. John, Southbridge MA (johphicollectibles), called about substandard packing.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Griff and Lee discussed the Marketplace Fairness Act (MFA) and Remote Transaction Parity Act (RTPA). Go to http://www.eBayMainStreet.com for more information and to email and/or tweet your Congressional representatives telling them to vote NO on internet sales tax.
John, Southbridge MA (investincollectibles), commented on other sellers’ packing. Marc, Peterborough UK (mompessons), asked for a listing dish. Andrea, Mooresville NC (holmesteadbargainsllc), requested a listing dish and earned a top score of 5 tureens!