Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include the #NetNeutrality Day of Action (http://iadayofaction.org) and more.
Lee and Griff reminded everyone to vote daily through this Friday, July 14, for their favorite finalists (there are 3 in each of 5 categories) in the 2nd annual eBay SHINE Awards Small Business of the Year Contest at http://www.ebay.com/shineawards.
Open phones, Contact Us email, and more: eBay Inc.’s Vice President and Deputy General Counsel, Government Relations, stayed on in the studio with Griff to talk more about eBay Main Street (http://www.eBayMainStreet.com), some scary proposed internet sales tax legislation, cross-border trade and net neutrality. Join eBay Main Street to email and tweet your representatives with just one click. Let your voice be heard on these important issues that impact your business!
Lee described her experiments with Google search, while Griff talked about Google Shopping. eBetsy, Dallas TX (acquisitor, monjott), called in to share breaking news from eBay Main Street (http://www.ebaymainstreet.com): The full text of the FCC’s net neutrality order has been released. She also announced the first 2 featured speakers for this year’s eBay Radio Party & Conference; go to http://www.erVegas for details and to register. Griff will be in Washington, DC, in April for another eBay Fly-In on Capitol Hill.
Lee read an eBay announcement about a new design for the sign-in page. Edie, Santa Monica CA (dress_to_suit), weighed in on the discussion of bullet points and Google search vs. Google Shopping. Louise, Colorado Springs CO (herbscraftsgifts), asked about a shipment lost in the mail. Griff told us about Skyping with the NYC Metro Area eBay Sellers at their recent meetup.
Griff told us about an item returned to him as an Item Not As Described. Griff shared the three elements of customer service that he finds most important. (For more details, read Shana Champion’s entire article in the eBay for Business blog at http://for-business.ebay.com.)
Paul, Sarasota FL (wisebuyoutlet.c0m), asked about the removal of the Print button from item pages. Lee announced that the FCC today approved robust rules of the road to control the speed of the internet, maintaining net neutrality. She also brought up a moral issue in regards to thrifting and asked listeners to call in their opinion: Are clothes left on a sales rack fair game to purchase?