Anita, Parkersburg IA (truthbluefire), stayed on for some photography advice. She also asked about listing duration. Griff and Lee gave Anita some ideas on how to respond to the couple of neutral feedback comments she had received. Brad, Alexandria VA (virginiapicks), asked about handling a return from a UK buyer.
Open phones, Contact Us email and more: Mark, St. Paul MN (scandinavian4u), won the Secret Word Contest and a brand-new eBay-branded prize. Forrest, Lakewood WA (hulkhauler1), can’t seem to edit the duration of his listings.
Chris, Grand Junction CO (seriousfun4u), has shooting star feedback and some advice for Scott (previous segment’s caller) regarding his international postage issue. Griff and Lee reviewed some of the Spring Seller Update initiatives (http://www.ebay.com/sellerupdate) that go into effect May 1.
Open phones, Contact Us email and more: Aron stayed on to talk about the newly updated Terapeak (http://www.terapeak.com), then came back to answer a question from Edie, Santa Monica CA (dress_to_suit), who asked what the difference is between the free and the paid versions of Terapeak. Peter (pcp808) had a suggestion for additional listing durations.
Griff and Lee talked about Coach Jack’s segment and how well it was received. Coach Jack is Jack Darton, eBay’s Senior Analyst for Pricing. If you’d like to submit your seller account for him to review and tell you how you could save money by adjusting format mix and durations, please email [email protected] with your eBay ID and any pertinent details about your listing strategies.
Deb, St. Louis MO (debleary), wondered how she should set up categories and subcategories for men’s shirts in her eBay store. Patty, Miami FL (theshoppingmom2), called to ask Griff to talk about store category keywords in search engine optimization. She also wanted to know if Collections work with search engines (SEO).
Open phones, Contact Us email and more: John Lee, eBay’s Director of Monetization, and Erez Yereslove, eBay’s Senior Director of Monetization, stayed on to take calls regarding the changes to fees and features outlined in the 2015 Spring Seller Update. Donna, Syracuse NY, suggested that since eBay seems to be going back to its roots, perhaps Weird Al Yankovich could write a new eBay parody song that would go viral.
Carlos, Washington DC (rare books_vintageposters), asked why changes to Collectibles categories are not also made to Antiques categories. Wanda, Beaverton OR (myhomeschooldelights), was concerned about the increased insertion fees for listing in the media category. Christopher, Los Angeles CA (christospm) wanted to know why relistings were excluded from free listing promotions. Carlos, Washington DC (rare books_vintageposters), called regarding placement in Best Match in relation to listing duration.