In addition to seller protection efforts already announced, eBay is implementing special measures to help sellers impacted by Hurricanes Harvey and Irma:
eBay has set up a special email address, [email protected], and can help you with the offers above as well as the following issues:
Please email eBay from the email address associated with your account, so they can quickly confirm your identity. You need not use this email address to receive these benefits; eBay is simply creating another channel for reaching their customer service team.
Meanwhile, eBay has emailed your buyers, asking for their patience and letting them know that you may not be able to fulfill orders at this time. As soon as you are able, please communicate with your buyers on the status of their orders.
eBay takes seriously our commitment to their selling and buying partners and wants to help impacted sellers get back on their feet as soon as possible. If you need customer service, please call 866-540-3229 or send email to [email protected]
For additional details and related announcements, visit eBay’s Announcement Board at http://announcements.ebay.com.
Griff and Lee reviewed the 2015 Fall Seller Update’s new Seller Performance Standards, which go into effect on February 20. Renee, Fond du Lac WI (3millie4), asked about using TurboLister with Windows 10. Lee shared a tip from Shana Champion’s recent post in the eBay for Business blog (http://www.eBayForBusinessBlog.com).
Forrest, Lakewood WA (hulkhauler1), had a question regarding insertion fees for multi-variation listings. Joe, Oradell NJ (hubcapjoes), called in to relay the excitement of reaching 9,999 feedbacks!
Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include insertion fees,Nova Scotia and PEZ dispensers. Griff and Lee agreed that the new pricing update, with its increased free listing allotments, is a good thing.
Product identifiers are key to helping your items get found by search engines, and the 2015 Spring Seller Update will make them mandatory later this year. Our guests are Balaji Parthasarathy, eBay’s Senior Product Manager of Structured Data, and Darren Akiva, eBay’s Content Product Manager of Structured Data. They stayed on after their interview to take questions during Open Phones.
Edie, Santa Monica CA (dress_to_suit), asked about UPC codes on clothing items. 82-year-old caller Ron, East Liverpool OH (bolts3), wondered how the fee and feature changes will affect him as an Anchor Store subscriber. Dan, Claremont FL (12betty5881), asked about the refunding of insertion fees for auction items that sell the first vs. the second time they’re listed and also wanted to know if it was possible to opt out of a store subscription since eBay has changed the terms of that subscription.