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eBay Implementing Special Measures for Hurricane-impacted Sellers

13 Sep 2017 Blog

In addition to seller protection efforts already announced, eBay is implementing special measures to help sellers impacted by Hurricanes Harvey and Irma:

  • eBay will waive insertion fees and Store subscription fees for all store levels for 3 months for all sellers.
  • Once your business is up and running again, eBay will help you jump-start your cash flow with a $30 Promoted Listings credit for business sellers.
  • To help you restock your shipping station, eBay will send you a $30 coupon for eBay-branded shipping supplies for business sellers.

eBay has set up a special email address, [email protected], and can help you with the offers above as well as the following issues:

  • If you have an eBay store, but no direct internet access, eBay can place your store in temporary vacation mode, along with a message to your buyers that you are away.
  • eBay can also take down any active listings on your behalf and place them in My eBay for relisting at a later time.

Please email eBay from the email address associated with your account, so they can quickly confirm your identity. You need not use this email address to receive these benefits; eBay is simply creating another channel for reaching their customer service team.

Meanwhile, eBay has emailed your buyers, asking for their patience and letting them know that you may not be able to fulfill orders at this time. As soon as you are able, please communicate with your buyers on the status of their orders.

eBay takes seriously our commitment to their selling and buying partners and wants to help impacted sellers get back on their feet as soon as possible. If you need customer service, please call 866-540-3229 or send email to [email protected]

For additional details and related announcements, visit eBay’s Announcement Board at http://announcements.ebay.com.

Ask Griff & Lee – Show 407 – Segment 1

04 Feb 2016 AskGriffandLee,Broadcasts

Griff and Lee reviewed the 2015 Fall Seller Update’s new Seller Performance Standards, which go into effect on February 20. Renee, Fond du Lac WI (3millie4), asked about using TurboLister with Windows 10. Lee shared a tip from Shana Champion’s recent post in the eBay for Business blog (http://www.eBayForBusinessBlog.com).

Forrest, Lakewood WA (hulkhauler1), had a question regarding insertion fees for multi-variation listings. Joe, Oradell NJ (hubcapjoes), called in to relay the excitement of reaching 9,999 feedbacks!

eBay Radio – Show 614 – Segment 1

06 Oct 2015 Broadcasts,eBayRadio

Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include insertion fees,Nova Scotia and PEZ dispensers. Griff and Lee agreed that the new pricing update, with its increased free listing allotments, is a good thing.

eBay Radio – Show 589 – Segment 4

17 Mar 2015 Broadcasts,eBayRadio

Product identifiers are key to helping your items get found by search engines, and the 2015 Spring Seller Update will make them mandatory later this year. Our guests are Balaji Parthasarathy, eBay’s Senior Product Manager of Structured Data, and Darren Akiva, eBay’s Content Product Manager of Structured Data. They stayed on after their interview to take questions during Open Phones.
Edie, Santa Monica CA (dress_to_suit), asked about UPC codes on clothing items. 82-year-old caller Ron, East Liverpool OH (bolts3), wondered how the fee and feature changes will affect him as an Anchor Store subscriber. Dan, Claremont FL (12betty5881), asked about the refunding of insertion fees for auction items that sell the first vs. the second time they’re listed and also wanted to know if it was possible to opt out of a store subscription since eBay has changed the terms of that subscription.

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