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Ask Griff & Lee – Show 474 – Segment 1

14 Sep 2017 AskGriffandLee,Broadcasts

If you were impacted by Harvey or Irma, eBay has your back with seller protections and special assistance measures; check the Announcements Board (http://announcements.ebay.com) for details. If you need additional help, please call eBay customer service at 866-540-3229 or send email to [email protected]

Sell via eBay for Charity to benefit Irma and Harvey victims; to get started, go to http://www.ebay.com/charity and click “Sell for Charity” in the left-hand sidebar. Enter the eBay for Charity Favorites Giveaway (and win up to $10,000 for your charity) at http://www.ebayforcharity.org/favorites-giveaway.

Check out upcoming eBay webinars: register Holiday Shipping on Wednesday, September 20, 1pm PT, at http://www.ebay.com/webinars; find even more hour-long webinars at http://www.ebaybusinessbuilder.com/mso-webinars.

Tom, Pittsburgh PA (blackandgoldgifts), called in with a question about an eCheck and late shipping while his store was on vacation. Griff and Lee read the eBay’s Fall marketing news, adapted from a post by Katie Hammel in eBay for Business (http://www.ebayforbusinessblog.com).

 

eBay Implementing Special Measures for Hurricane-impacted Sellers

13 Sep 2017 Blog

In addition to seller protection efforts already announced, eBay is implementing special measures to help sellers impacted by Hurricanes Harvey and Irma:

  • eBay will waive insertion fees and Store subscription fees for all store levels for 3 months for all sellers.
  • Once your business is up and running again, eBay will help you jump-start your cash flow with a $30 Promoted Listings credit for business sellers.
  • To help you restock your shipping station, eBay will send you a $30 coupon for eBay-branded shipping supplies for business sellers.

eBay has set up a special email address, [email protected], and can help you with the offers above as well as the following issues:

  • If you have an eBay store, but no direct internet access, eBay can place your store in temporary vacation mode, along with a message to your buyers that you are away.
  • eBay can also take down any active listings on your behalf and place them in My eBay for relisting at a later time.

Please email eBay from the email address associated with your account, so they can quickly confirm your identity. You need not use this email address to receive these benefits; eBay is simply creating another channel for reaching their customer service team.

Meanwhile, eBay has emailed your buyers, asking for their patience and letting them know that you may not be able to fulfill orders at this time. As soon as you are able, please communicate with your buyers on the status of their orders.

eBay takes seriously our commitment to their selling and buying partners and wants to help impacted sellers get back on their feet as soon as possible. If you need customer service, please call 866-540-3229 or send email to [email protected]

For additional details and related announcements, visit eBay’s Announcement Board at http://announcements.ebay.com.

eBay Radio – Show 696 – Segment 1

12 Sep 2017 Broadcasts,eBayRadio

Griff gave a brief overview of today’s show and introduced the eBay Radio News with Lee Mirabal.  Stories include Irma’s impact, eBay UK’s new Entertainment Shop and Devin Wenig’s trip to Washington, DC, with members of eBay Main Street’s Small Business Ambassador Network.

In addition to the seller protections already announced, eBay is implementing some special measures to help sellers impacted by Hurricanes Harvey and Irma. Get details on the Announcements Board at http://announcements.ebay.com. If you need customer service, send email to [email protected] or call 866-540-3229.

Protection for Sellers Impacted by Hurricanes Harvey or Irma

05 Sep 2017 Blog

Due to the severity of Hurricanes Harvey and Irma, many eBayers may be affected. eBay will automatically apply Seller Protection to all impacted sellers. You will not receive defects for stockouts or unresolved cases with buyers, nor will your late shipment rate  be impacted.

If your merchandise has been damaged, or you will not be able to access it, eBay recommends ending any auctions and taking down any Buy It Now listings before they result in a sale. eBay will not charge a fee for ending listings early.

If you are an eBay Stores subscriber, place your store in vacation mode and extend your handling time on all items to when you can get back to business.

In addition, eBay is  implementing some special measures to help sellers impacted by Hurricanes Harvey and Irma. All of these protections will be applied automatically. You won’t need to call or email in to receive the following benefits:

  • Waive store subscription and insertion fees. eBay will waive insertion fees and Store subscription fees for all store levels for three months for all impacted sellers.
  • Free Promoted Listings. Once your business is up and running again, we’d like to help you jumpstart your cash flow with a $30 Promoted Listings credit for business sellers.
  • Free Shipping supplies. To help get your shipping station restocked, we will send you a   $30 coupon for eBay branded shipping supplies for business sellers.

eBay can also help by placing your store in vacation mode, taking down your listings and saving them in My eBay, and emailing your buyers. If you need customer service, please call eBay at 866-540-3229, or send email to [email protected]

eBay Radio reminds you that Harvey and Irma have also impacted buyers. Please be patient with customers from the affected region.

For more details concerning hurricane-related eBay announcements, please visit the Announcements Board at http://announcements.ebay.com or from your Seller Hub Overview page.

 

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