Known on eBay as Top Rated Seller hubcapjoes, owner of eBay store hubcapjoes, and on YouTube as crazeenydriver.
Tracy asked for an explanation of eBay’s Global Shipping Program (GSP; ebay.com/gsp) as it pertains to sellers who offer free shipping. Adam, Wales UK, (r2ooo), requested a listing dish. Brandon, Blaine WA (jebsales), wondered if he could set a separate policy for domestic returns.
Kipp, Canton OH (pulplife13), requested a listing dish. First-time caller Eddie, Madera CA (eddietheelk), asked about revising his listings to offer free shipping. Cindy Halsted, San Diego, CA (pattycyn), wondered how free shipping impacts returns.
Open phones, Contact Us email, and more: Ron, Birmingham AL (oilerman21), wants to bulk-edit his listings to offer free shipping. Willy, Winter Springs FL (toyboxlife), called with a PayPal tip. Lee and Griff shared “6 Benefits of a Home-Based Business” from an article in Forbes magazine.
Open phones, Contact Us email and more: Paula, Scottsdale AZ (dbruno), won the Secret Word Contest. Ron, Birmingham AL (oilerman21), had a question about how buyers perceive free shipping.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Griff and Lee shared an eBay announcement regarding this week’s winter storms in the Northeast. Bev, Chicago IL (samican2), found something missing from her old-design store page. Ron, Birmingham AL (oilerman21), asked about Promoted Listings. Gina, Des Moines NM (classysoles), had a question about active content.
USPS, UPS and FedEx all have raised their rates, starting with UPS on December 26, 2016, followed by FedEx on January 2, 2017, and USPS as of January 21, 2017. eBay’s shipping calculator and eBay Labels are likewise being updated with these new rates. Make sure your shipping prices on your active listings reflect them, too.
If you use calculated shipping, check that all your listings have accurate package weights and measurements. Your listings will show the new rates automatically once they take effect.
If you use flat rate shipping, review your listings to see if your flat rate covers the price increases. You may have to raise your flat rate charges to maintain the same profit level.
If you offer free shipping, review your listings to see if your prices can absorb the extra costs, or if you should make adjustments to your prices.
And remember: Using eBay labels can help you save up to 25% on USPS domestic Priority Mail and up to 37% on domestic FedEx services. Tracking is uploaded automatically, plus you get free supplies and free package pickup.
Griff wished Lee a very Happy Mother’s Day, and the dynamic duo wished everyone “¡Feliz Cinco de Mayo!” Ron, Birmingham AL (oilerman21), asked if he should use the words “Free Shipping” in his titles and wondered how listings appear on smart phones.
Hal Lawton, eBay’s Senior Vice President for North American Marketplaces, popped in and stayed for the rest of the first hour sharing eBay news, including some exciting new promotions and more details of the upcoming eBay Seller Celebration, July 26-29 at The Venetian in Las Vegas.
Griff and Lee discussed the upcoming IRS tax filing deadline and highlights of the Spring Seller Update, including the importance of Product Identifiers. Get the facts at http://www.ebay.com/sellerupdate. Ron, Birmingham AL (oilerman21), asked about the Gallery Plus and ValuePak listing features. He also asked for a listing dish and learned a lot about free shipping.
Debbie, Ashland OR (dvorajoy17), who Griff and Lee challenged last week to list her first item, called in for a listing dish of her very first listing. eBay-branded shipping supplies are available on eBay. Sandy, Maplewood MN (antiques_sandy), asked if listing upgrades were worthwhile. Dan, Ofallon MO (carguy636), has an impatient eCheck buyer. Dianna, Loomis CA (grammylew7) explained why she doesn’t offer free shipping.