Open phones, Contact Us email, and more! eBetsy called in with her latest Brief. Ron, Birmingham AL (oilerman21), had a Best Offer question. New listener and new seller Tracy, Boynton Beach FL (tjbus561), asked for advice on managing her listings and information about seller limits.
Optimizing eBay fees with Coach Jack! Our guests are Coach Jack Darton, Senior Manager, eBay Seller Experience, and Maria Lambert (eBay ID kristinalambert). Coach Jack anaylzed Maria’s listing strategies in light of the new fee initiatives contained in the 2015 Spring Seller Update and discussed her format mix and duration with her. To have your account considered for analysis by Coach Jack, please send email with your seller ID and any pertinent details you want to share to [email protected]
Open phones, Contact Us email and more: John Lee, eBay’s Director of Monetization, and Erez Yereslove, eBay’s Senior Director of Monetization, stayed on to take calls regarding the changes to fees and features outlined in the 2015 Spring Seller Update. Donna, Syracuse NY, suggested that since eBay seems to be going back to its roots, perhaps Weird Al Yankovich could write a new eBay parody song that would go viral.
Carlos, Washington DC (rare books_vintageposters), asked why changes to Collectibles categories are not also made to Antiques categories. Wanda, Beaverton OR (myhomeschooldelights), was concerned about the increased insertion fees for listing in the media category. Christopher, Los Angeles CA (christospm) wanted to know why relistings were excluded from free listing promotions. Carlos, Washington DC (rare books_vintageposters), called regarding placement in Best Match in relation to listing duration.
Fee and feature updates play a major role in today’s new Spring Seller Update. Our guests are John Lee, eBay’s Director of Monetization, and Erez Yereslove, eBay’s Senior Director of Monetization.
Lee told listeners how to find the eBay Radio Group newsletter, which contains instructions on how to subscribe to it and, on Tuesdays, includes the Secret Word. She also gave an update on registrations for this year’s eBay Radio Party & Conference; register now and reserve your $63 hotel room in Bally’s North Tower by going to http://www.erVegas.com. Remember, for the last 3 years, this event has sold out quickly! Ruth Ann, Leesburg FL (can-do-lady), asked about changing her listings from auction format to fixed price; why the eBay Stores door icon is sometimes red and sometimes blue; and why the eBay Radio Party & Conference is always held in Las Vegas.
Edie, Santa Monica CA (dress_to_suit), wrote in to say she’d sent screenshots to Griff of her item’s listing in Google search and Google Shopping. Michael, IN (skating2fast), asked how to delete out-of-stock listings. Lee talked Griff into buying a fabulous (and expensive) tie for his upcoming Washington, DC, eBay Fly-In trip in April. She also read a translated press release from eBay France concerning eBay’s mobile app for the Apple smart watch. Cindy, San Diego CA (pattycyn), had a question about flat rate vs. calculated free shipping.
Lee told us that eBay just announced free listings, January 22-26: up to 1000 Fixed Price or auction format listings of 5-, 7- and 10-day duration; add Buy It Now for free, too! Becky, Albuquerque NM (teddysmom3), had some Good ‘Til Canceled (GTC) listings removed for “GTC violations”. Christi, Dumfries VA (u_r_famous), commented on “accidental feedback” and also shared her experience of just receiving her first-ever negative feedback. Edie, Santa Monica, CA (dress_to_suit), isn’t getting results yet with Promotions Manager and wanted to figure out why.
Mike, Cincinnati OH (zippy10), called in with an update on his Tuesday challenge with a difficult buyer who didn’t want his item shipped through eBay’s Global Shipping Program (GSP). Edie, Santa Monica CA (dress_to_suit), asked how her items at auction plus shipping will fare in search results against Fixed Price items with free shipping Lynn, Schaumberg IL (dazy-dog62), asked about low DSRs left in error. Tracy, Rhinebeck NY (rightbrainboutique), had a question regarding an unclaimed item returned by USPS that the buyer still wanted.