Bob Kupbens, eBay’s Vice President, B2C Selling & Global Trust, popped in to give a brief overview and recap of 2017 accomplishments along with a rundown of what eBay is doing to support sellers during Cyber Week, especially for Small Business Saturday (SBS); check out eBay’s SBS hub at eBay.com/SmallBusinessSaturday.
Laura, Boulder Creek CA (helpingtime), asked about discounted shipping prices being visible to buyers leaving feedback. Amanda, Brooksville FL (abprules), asked which shipping option shows up when qualifying for Guaranteed Delivery. Patty, Miami FL (theshoppingmom2), is organizing an eBay event. ArvaDell, Pebble Beach CA (pebblesbythesea), asked about shipping discounts showing up on customs forms.
Melinda, Harrisburg PA (distinctreasures), requested a listing dish of item number 302080089057 and received a score of 5 tureens! RaeJean, Cave Creek AZ (holidaysandmemories), had a question about USPS’ Veterans Day postal holiday. David, Boca Raton FL (djmovers99), shared his experience with a 60-day return policy. Keith, Springfield OH (stainedglasskarin), had a challenge with Guaranteed Delivery (eGD). Forrest, Lakewood WA (hulkhauler1), asked about shipping labels.
Guaranteed Delivery, a.k.a. eGD (http://www.ebay.com/guaranteeddelivery), launched to buyers yesterday and will be the topic of a free webinar tomorrow, September 29, from 1pm to 2pm PT. To sign up, go to http://www.ebay.com/rpp/mso-webinars. Sharon, Fremont OH (cookiesparadiso), had a question about Markdown Manager. Griff and Lee discussed the upcoming ban on watermarks on seller images. From the chat board, priceauctioneer is encountering seller stock-outs as a buyer.
Sharon, Fremont OH (cookiesparadiso), called in to clarify her earlier Markdown Manager query. Greg Ross-Smith, eBay’s Product Manager, Guaranteed Delivery, popped in to discuss yesterday’s launch of eGD (http://www.ebay.com/guaranteeddelivery). First-time caller Mike, Philadelphia PA (decoprousa), had a question for Greg.
eBay’s Greg Ross-Smith, Product Manager, Guaranteed Delivery, stayed on to take calls. Raejean, Cave Creek AZ (holidaysandmemories), called in with an eGD question, as did Chris, Grand Junction CO (seriousfun4u). Gina, Des Moines NM (classysoles) also asked about Guaranteed Delivery (http://www.ebay.com/guaranteeddelivery).
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
First-time caller Alok, San Jose CA (chiyocreations), asked about Guaranteed Delivery (eGD). Susanna, Wichita KS (stylesofsusanna), won a $25 gift certificate for shipping supplies from Bubblefast (http://www.bubblefast.com) for her answer to Lee’s “Hey, You, Pay Attention!” question. Gina, Des Moines NM (classysoles), asked Griff and Lee to review one of her listings with an eye towards why she is getting returns.
Updates to Guaranteed Delivery! Our guest is Greg Ross-Smith, Product Activation, Guaranteed Delivery, eBay. Raejean, Cave Creek AZ (holidaysandmemories), asked how late pickups will impact Guaranteed Delivery.