Dan Tarman, eBay’s Chief Communications Officer, wrote a post for eBay Inc.’s corporate blog that offers a look at the “eBay economy” in the US. eBay CEO Devin Wenig stopped by for an “eBay Executives Unplugged” interview and stayed on for the rest of the show to take questions from listeners!
Devin Wenig, CEO of eBay Inc., stayed over from the previous segment to continue his “eBay Executives Unplugged” interview, discuss eBay, and take calls from listeners. First-time caller Phillip, Orlando FL (winningdotdeals), inquired about sales strategies. C.B., Chicago IL (c.b.), asked about eBay’s brand image. Beth, Levittown PA (woadieland), requested an East Coast eBay Open and asked about a change to the Search filter for Sold items. Ron, Birmingham AL (oilerman21), had a question about applying immediate payment required to accepted Best Offers.
eBay CEO Devin Wenig recently wrote a thought-provoking essay for USA Today; read it at eBayInc.com. Griff and Lee read “5 Tips for Standing Out in an Online Marketplace” by David Kalt for Entrepreneur.com. Lee shared news about USPS First Class Mail International Flats. Paula, Scottsdale AZ (dbruno), just signed up for eBay’s Seller Boot Camp.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include Latin America; vintage Valentines; brick and mortar; and jazz. Lee told Griff about eBay CEO Devin Wenig’s meeting with Canadian Prime Minister Justin Trudeau. eBay Radio’s free mobile app has been updated to include RSS links and will soon include a podcast link!
Griff gave a brief overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include Irma’s impact, eBay UK’s new Entertainment Shop and Devin Wenig’s trip to Washington, DC, with members of eBay Main Street’s Small Business Ambassador Network.
In addition to the seller protections already announced, eBay is implementing some special measures to help sellers impacted by Hurricanes Harvey and Irma. Get details on the Announcements Board at http://announcements.ebay.com. If you need customer service, send email to [email protected] or call 866-540-3229.
Griff gave listeners the gist of an important eBay announcement about an upcoming change to Google’s Chrome browser that impacts eBay Listings containing HTTP content.Get all the details at http://announcements.ebay.com or the link from your Seller Hub Overview page. He also welcomed Scott Cutler, eBay’s new Senior Vice President, Americas, and shared Scott’s introductory message to the community.
CB, Chicago IL (c.b.), asked about immediate payment and Best Offer. Ryan, Novato CA (apieceoftimecollectibles), asked about ending and deleting Promoted Listing campaigns. eBetsy called in with breaking news (http://www.ebay.com/itm/222622256580). Dan, Manchester NH (e-villagegreen), asked about customizing sales reports.
Griff and Lee are back from eBay Open 2017 at the MGM Grand Las Vegas, baby! View 45 recorded workshops (coming soon) as well as the General Sessions (already online) at http://www.ebayopen2017.com. USPS has implemented their Automated Package Verification system (APV) to detect packages with under- and overpaid postage; info on accurately calculating postage is linked from the Announcements board at http://announcements.ebay.com.
Guaranteed Delivery Program Leads Greg Ross-Smith and Prashanth Rao from eBay’s Shipping Business Unit popped in to discuss eBay’s newly launched opt-in Guaranteed Delivery Program (http://www.ebay.com/guaranteeddelivery).
Griff and Lee wished eBay founder Pierre Omidyar a happy 50th “birthday” and congratulated eBay CEO Devin Wenig on making GlassDoor.com’s 2017 Employees’ Choice List of the Top 100 Highest Rated CEOs. They also discussed eBay’s brand-new website, “Partners to Sellers” (http://www.ebayinc.com/our-company/partner-to-sellers).
Judges for eBay’s SHINE Awards Small Business of the Year Contest (http://www.ebay.com/shineawards) are evaluating all of the submissions and selecting finalists now, with voting to start next week. Griff and Lee gave an update on the eBay OPEN 2017 workshop tracks; register and/or sign up now at http://www.ebayopen2017.com. An exclusive-to-eBay limited first edition Spiderman comic book is selling like gangbusters at http://www.ebay.com/spiderman.
Lee welcomed a seller from Greece (herbskiosk) on the chat board. Gina, Des Moines NM (classysoles), had a Guaranteed Delivery question. Lee announced that the second episode of eBay’s Open for Business podcast, “Customer Service in the Digital Era”, drops today; Griff is in it. Listen or subscribe at http://www.ebay.com/openforbusiness.
Brian, Moscow ID (shotgun326), had a bad experience with a return. Lee shared another Guaranteed Delivery question from the chat board and told us about an interesting “state of eBay” post by eBay CEO Devin Wenig on LinkedIn, titled “We’re on the Edge of Something New”. It’s a must-read at https://www.linkedin.com/pulse/were-edge-something-new-devin-wenig.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Open phones, Contact Us email, and more: eBetsy called in from Dallas, TX, with her latest Brief. Lee and Griff reviewed 10 misused words, and Griff shared news from eBay UK and eBay Australia.
Lee reminded listeners that Green Monday is coming up next Monday, December 12. Meanwhile, check out the hottest selling holiday items at http://www.ebay.com/trendingitems, which is refreshed every Thursday.