Known on eBay as Top Rated Seller holmesteadbargainsllc, owner of eBay store Holmestead Bargains.
Lorianne, San Jose CA (clbcollectables), called to share her success with promoted listings. Lil, DeLand FL (lilysloft), bought an out-of-stock item, and the seller asked to cancel the transaction; what would Griff do? Mark, Rochester MI (geincsales), has reviews for a different item attached to his listing.
Open phones, Contact Us email and more: Melinda, Harrisburg PA (distinctreasures), won the Secret Word Contest. Mesha, Des Moines NM (classysoles), called in with a very funny wrong-item story. Crystal, Bloomfield Hills MI (jackeroe), got a defect when an Item Not As Described (SNAD) case was mistakenly closed in the buyer’s favor.
Tracking your inventory to avoid seller-canceled transactions! Our guest is Gladys Ramos, CEO of Just Ask Gladys, known on eBay as tokencollection.
Open phones, Contact Us email and more: Lynn, Schaumburg IL (daisydog62), questioned a response she got from an eBay Customer Service rep regarding a return for an item not as described. Paula, Big Fork MT (dbruno), won the Secret Word Contest.
Griff and Lee visited eBay’s Wish Bigger Wishbone at http://www.ebay-wish-bigger.com: From 4-6pm PT on Thanksgiving, your click on one end of the wishbone helps unlock deals on the season’s most coveted gifts. Griff talked about a new program for new eBay employees. Patty, Miami FL (theshoppingmom2), explained how she avoided a stock-out defect.
Patty, Miami FL (theshoppingmom2), was held over from the previous segment with her story of how she avoided a defect. Billy, North Platte NB (feedingzoe), asked for a listing dish. Valerie, Union City CA (queenbeeisme), also requested a listing dish and was carried over to the next segment.
First-time caller Randall, St. Augustine FL (375hpsupersportcamero), called from a parking lot to ask about Seller Protection. Lee asked another eBay trivia question; Sandy, Poway CA (moovin), won an eBay-branded USB car charger from The eBay Shop (http://www.theebayshop.com) for being the first to call in with the right answer. Elaine, IL (942elaine), asked how many colors of an item can be included in a multi-variation listing. John, Southbridge MA (investincollectibles), incurred transaction defects for canceling unpaid transactions rather than opening unpaid item cases and asked how long those defects will stay on his record.
Open phones, Contact Us email and more: Griff clarified the differences between a 3-month lookback and a 12-month loopback with regard to calculating defect rates. Forrest, Lakewood WA (hulkhauler1), asked what determines the way in which search results are sorted? PJ, Hernando FL (lil_bit_of_texas), had a question about setting shipping policies when listing. Jake, San Clemente CA (jointheescape) wondered if there was any list of eBay acronyms and/or an eBay Glossary?
Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.
Penny, Fulton NY (pouncer), asked if empty brand-name boxes and bags could now legally be sold on eBay. Ken, Pelham AL (jellybellydist), had a question about offering discounts with Promotions Manager. Sharman, Birmingham AL (jasmines attic), called in to share the excitement of attending her first ecommerce webinar. Mark, Gainesville GA (mark2000-2009), received an unfair defect that has jeopardized his Top-Rated Seller status.