Open phones, Contact Us email and more: eBetsy, Dallas TX, called with her latest Brief. Gin, Des Moines NM (classysoles), called regarding HTTP content in her listings. Lee told Griff about Tretorn’s 50th anniversary eBay for Charity auctions (http://www.ebay.com/tretorn). Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details.
To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page. Lee also shared 3 customer service tips by Audrey Gertz in eBay for Business.
Patty, Miami FL (theshoppingmom2), shared what she learned from a shipping error. Griff and Lee continued their review of the 2017 Fall Seller Update. Read the entire update at http://www.ebay.com/fall2017. Tom, Pittsburgh PA (blackandgoldgifts), asked about using materials from the eBay Education Specialist program when teaching a community college class.
Griff and Lee discussed Hurricane Harvey’s impact on post offices; for information on postal service disruptions due to natural disasters such as weather events, go to USPS’ Service Alerts page under the Newsroom tab at http://about.usps.com. CB, Chicago IL (c.b.), had a listing that wasn’t showing up in search results. Ron, Birmingham AL (oilerman21), called to share a shipping request.
Our guests for eBay Radio Show #694 on August 22, 2017, are:
Griff elaborated on eBay’s new Guaranteed Delivery (http://www.ebay.com/guaranteeddelivery) and how it benefits both buyers and sellers. Lee told Griff that the Multistate Tax Commission (http://www.mtc.gov) and 15 of its member states are offering a 3-month amnesty for online sellers who have fallen behind on remitting sales tax. eBay Concierge also was discussed, and eBetsy, Dallas TX, called in to share her customer service experience via Concierge.
Open phones, Contact Us email and more: Ron, Birmingham AL (oilerman21), asked about the international site visibility open in the Sell Your Item (SYI) form. Griff and Lee read “5 Surprising Studies on Good Customer Service” by Len Markidan for HubSpot.com.
Open phones, Contact Us email and more: Ron, Birmingham AL (oilerman21), had a challenge with an item the buyer claimed didn’t work. C.B., Chicago IL (c.b.), called with a follow-up comment regarding Ron’s return dilemma.
Lee reminded listeners to register ASAP for eBay OPEN 2017, coming up July 25-28 at the MGM Grand in Las Vegas. Spaces are limited, so go to http://www.ebayopen2017.com now to register and reserve your hotel room.
Griff opened this Star Wars Day edition of eBay Radio’s Ask Griff & Lee with the traditional greeting, “May the Fourth be with you!” Ron Lowe, Birmingham AL (oilerman21), shared his experience with returns and customer service. He also asked for a quick listing dish.
eBay’s Federica Rabiolo, Manager, Seller Communications, popped in to share more information on the eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards). Deadline for submissions is May 19, 2017.
How to win your newbie customers’ trust! Our guest is Cindy Hallsted, known on eBay as Top Rated Seller pattycyn.