Open phones, Contact Us email and more: eBetsy, Dallas TX, called in with with her latest Brief. Ron, Birmingham AL (oilerman21), asked if he was opted into eBay Concierge. Griff told listeners about Project Runway’s eBay for Charity auctions (http://www.ebay.com/rpp/project-runway); shared some listings for eBay Open 2017 eBayana; and reminded storeowners to use their Q3 coupons for eBay-branded shipping supplies (http://www.ebay.com/supplies). Randall, Smyrma TN (375supersportcamero), asked about Trust & Safety policies.
Lee welcomed a seller from Greece (herbskiosk) on the chat board. Gina, Des Moines NM (classysoles), had a Guaranteed Delivery question. Lee announced that the second episode of eBay’s Open for Business podcast, “Customer Service in the Digital Era”, drops today; Griff is in it. Listen or subscribe at http://www.ebay.com/openforbusiness.
Brian, Moscow ID (shotgun326), had a bad experience with a return. Lee shared another Guaranteed Delivery question from the chat board and told us about an interesting “state of eBay” post by eBay CEO Devin Wenig on LinkedIn, titled “We’re on the Edge of Something New”. It’s a must-read at https://www.linkedin.com/pulse/were-edge-something-new-devin-wenig.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.