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eBay Radio – Show 721 – Segment 3

01 May 2018 Broadcasts,eBayRadio

Open phones, Contact Us email, and more: Guest Nate Heyward, eBay’s Head of Logistics Strategy & Innovation, stayed on to take questions and discuss strategies for ensuring that packages receive a timely acceptance scan. C.B., Chicago IL (c.b.), wishes eBay would add a rating  for how well an item is packed. eBetsy called in with her latest Brief.

eBay Radio – Show 676 – Segment 2

04 Apr 2017 Broadcasts,eBayRadio

Answers to your USPS questions! Our guest is Nate Heyward, eBay’s Senior Manager, Carrier Relationships.
http://www.ebay.com/labels

eBay Radio – Show 676 – Segment 3

04 Apr 2017 Broadcasts,eBayRadio

Open phones, Contact Us email, and more: Nate Heyward, eBay’s Senior Manager, Carrier Relations, stayed on to discuss USPS. Lee introduced an audio clip from Episode 3 of eBay’s Open for Business podcast, titled “Bootstrapping 101”.  Hear the whole story and subscribe via iTunes, GooglePlay, Stitcher or RSS feed at http://www.ebay.com/openforbusiness.

Ask Griff & Lee – Show 412 – Segment 1

10 Mar 2016 AskGriffandLee,Broadcasts

Griff shared a very important USPS memo sent to every postmaster in the country. For more information, go to https://www.facebook.com/notes/griff/ebay-customer-transactions/1051925548186525 (you have to be signed in to see it). First-time caller Keith, San Jose CA (keith_richardson_industries), asked about acceptance scans.

Mindy, Old Bridge, NJ (thedreamlook) called in to share her scanning experience.  Lee confirmed that  the eBay Radio Party & Conference will be July 26 -29 in Las Vegas, NV. Griff and Lee dished a listing for eBay seller dogon.

ASK Griff & Lee – Show 412 – Segment 2

10 Mar 2016 AskGriffandLee,Broadcasts

Lee showed Griff a very expensive first edition Barbie in honor of Barbie’s 57th birthday yesterday. First-time caller John, Southbridge MA (aaainvestincollectibles), asked for a listing dish. Landon, Lexington KY (thedesignatedbuyer), another first-time caller, asked about keywords. Rick, Vancouver WA (cybersalesbyrick), shared some tips for getting USPS employees to scan packages.

USPS Memo re: Acceptance Scans for eBay Packages

10 Mar 2016 Blog

Nate Heyward, eBay’s USPS liaison, recently shared with Griff this very important USPS memo concerning acceptance scans for eBay packages and the new 15.999-0unce weight limit for USPS First Class Packages. It was sent to every USPS postmaster in the country with instructions for them to inform their employees accordingly.

If you are having trouble getting acceptance scans on your packages, or experiencing pushback when you request them — or being told that packages over 13 ounces but under 16 can’t be shipped via USPS First Class — Griff suggests that you print out this memo and bring it to your local post office. If that doesn’t work, let them know that you’ll be sending their station name and address to eBay’s USPS liaison, then forward that information to [email protected] so Griff can pass it along to Nate, who will address the issue with USPS.

Here’s the memo:

eBay Customer Transactions
Please note the following USPS policy from Kelly Sigmon, VP Retail & Customer Service Operations pertaining specifically to eBay packages presented for USPS acceptance at the retail counter and back office.
• In January, 2016 Commercial Plus Pricing was eliminated
• eBay customers generate labels through Pitney Bowes for Commercial Based Pricing or their Negotiated Service Agreements (NSA) pricing
• ALL eBay prepaid parcels MUST receive an acceptance scan
• This also confirms USPS policy on pre-paid acceptance that we complete a pre-acceptance scan and provide a receipt for any customer that requests it, at no charge. If the customer wants a receipt, our SSAs should use POS or an MPOS device and comply with the request
• Sales & Service Associates should be performing a non-financial transaction unless the customer is purchasing additional extra services
• Commercial First-Class Package Service is now available for parcels weighing up to 15.999 ounces

You can also find the text of this memo posted on Facebook (you have to be signed in to see it) at https://www.facebook.com/notes/griff/ebay-customer-transactions/1051925548186525 as well as in the eBay Radio Facebook Group.

eBay Radio – Show 611 – Segment 3

15 Sep 2015 Broadcasts,eBayRadio

Open phones, Contact Us email, and more: Kristine Deimoz, eBay Senior Manager of Seller Trust stayed on to answer questions on the Seller Standards updates (http://www.ebay.com/sellerstandards). George, Las Vegas NV, is concerned that his defect rate is not changing; how often is it updated? Sebastian, Rochester NY, has an issue with buyers not understanding the impact of negative feedback. Tim, Fort Wayne IN (globalmartplus), asked about the necessity for acceptance scans.

eBay Radio – Show 611 – Segment 3

14 Sep 2015 Broadcasts,eBayRadio

Open phones, Contact Us email, and more: Kristine Deimoz, eBay Senior Manager of Seller Trust stayed on to answer questions on the Seller Standards updates (http://www.ebay.com/sellerstandards). George, Las Vegas NV, is concerned that his defect rate is not changing; how often is it updated? Sebastian, Rochester NY, has an issue with buyers not understanding the impact of negative feedback. Tim, Fort Wayne IN (globalmartplus), asked about the necessity for acceptance scans.

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