Open phones, Contact Us email and more: John Lee, eBay’s Director of Pricing & Monetization, and Marci Thurston, Senior Manager of Pricing & Monetization, stayed on to talk fee changes with Griff and Lee as well as to take calls. Sharon,Freemont OH (cookiesparadiso), is not happy with the changes to her free listings in the 2015 Spring Seller Update.Mesha, Des Moine, NM (classysoles) had a photography question for Griff.
Price change: unlimited insertion fee credits for auction-style listings that end in a sale! Our guests are John Lee, eBay’s Director of Pricing & Monetization, and Marci Thurston, Senior Manager, Pricing & Monetization.
Optimizing eBay fees with Coach Jack! Our guests are Coach Jack Darton, Senior Manager, eBay Seller Experience, and Maria Lambert (eBay ID kristinalambert). Coach Jack anaylzed Maria’s listing strategies in light of the new fee initiatives contained in the 2015 Spring Seller Update and discussed her format mix and duration with her. To have your account considered for analysis by Coach Jack, please send email with your seller ID and any pertinent details you want to share to [email protected]
Ed, Corning NY (eds-e-threads), wondered about the fee and listing feature changes going into effect tomorrow (May 1) as part of the Spring Seller Update. Griff urged sellers to read and the update carefully. Links to the 2015 Spring Seller Update overview page plus 2 additional pages with more details can be found in eBay Radio’s Seller Bookmarks, located under the Seller Resource tab in the eBay Radio Archives.
Top-Rated Seller Wendell, Los Angeles CA (wildshrooms), called regarding photos disappearing from his listings after 24-28 hours. Lee read from the Community Calendar Events. Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.
Carl, San Diego CA (carlmarxx), called with a question about mandatory Product Identifiers, which go into effect June 29 as part of the Spring Seller Update. Lynn, Schaumberg IL (daisydog62), asked about low DSRs for which she received defects even though the feedback comments were positive. eBetsy, Dallas TX, announced a well-known and very popular addition to the Featured Speaker roster for the eBay Radio Party & Conference, coming up June 16, 17 and 18 at Bally’s Las Vegas.
Griff and Lee discussed the Spring Seller Update’s fee and listing feature changes, which go into effect tomorrow, May 1. In addition Griff told us about an exciting new eBay Radio feature that launches next Tuesday, May 5, starring Coach Jack (Jack Dalton, eBay’s Senior Analyst for Pricing). Coach Jack will take a look behind the scenes at the back end of your eBay store or listings and suggest ways to tweak your selling strategies to save you money and hopefully increase your views and conversions. To have your store or listings considered for review by Coach Jack, send email ASAP to [email protected] with your eBay seller ID.
Lee also announced that there will be an eBay webinar next Wednesday, May 6, on Promotions Manager, the new tool for eBay Store subscribers; register now (because these webinars sell out quickly) at http://www.ebay.com/webinars.
Be sure to enter the Original Hipster Mom Sweepstakes before May 10, for a chance to win $1,000 and a Mother’s Day feature on eBay’s home page. Just follow @eBay on Instagram; post a picture of your mom with hash tags #eBayOGHipsterMom and #sweeps; and tell eBay why your mother is the original hipster mom.
Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include an eBay update; an Apple I computer; a website crash; and Wheaties.
First-time caller Chris, Grand Prairie, Alberta, Canada (the_crew444), asked how to send his buyer a Feedback Revision Request. First-time caller Kimberly, Illiopolis IL (thisandthatcloset88), had a problem with buyers receiving a message that said, “The seller can not accept funds at this time.”
Lee told us that what Griff really wants for his birthday is for everybody to know the facts about the 2015 Spring Seller Update; links to the relevant pages on ebay.com are first on the list of eBay Radio Seller Bookmarks, located under the Seller Resources tab in the eBy Radio archives. You can also listen to eBay Radio #589 (March 17) in the eBay Radio archives to hear what eBay team leaders had to say about the initiatives contained in the Spring Seller Update.
Tim wrote in to tell Chris where to find the link for requesting feedback revision. Lee asked another eBay trivia question; Lynn, Spokane WA (wb7unu), was first to call in with the correct answer and won a copy of The Pickers’ Log Book by Cindy Shebley and Dany Byrne. Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.
Griff talked about the impact of Tuesday’s 2015 Spring Seller Update. He also commented on a seller from whom he received email who waits for free listing promotions to list items in their store. Paul, Sarasota FL (wisebuyoutlet.c0m), thinks that the fee for scheduled listings should be eliminated. Denise, Laguna Woods CA (velvetmoxie), sells secondhand items, some of which are new with price tags, and wants to know how the new mandate for product identifiers will affect her.
Cindy, San Diego CA (pattycyn), asked how she should type in product identifiers when she adds them to item specifics. Judy, Salem IN (judybsa), wrote in about the overwhelming negativity on the eBay boards with regard to the Spring Seller Update and told us 4 positive things she plans to do to make the new changes work for her. Edie, Santa Monica CA (dress_to_suit), also plans to adapt to the changes.
Open phones, Contact Us email and more: Balaji Parthasarathy, Senior Product Manager of Structured Data, and Darren Akiva, Content Product Manager of Structured Data, stayed on to answer questions about the Product Identifiers mandate contained in the 2015 Spring Seller Update. Eric, Essex Junction VT (abbeypartsplus), asked about GTINs. Don, Crestline CA (cwbyup1051), is a coin dealer who uses the 1-day auction duration. Paul, Burbank CA (pbsspace), considers himself to be a casual seller and asked about free listing promotions.
Edna, Valley Stream NY (ednasells), asked how product identifiers will work with multi-variation listings. Another listener had the same question. Joyce, Russell KS (holidaymarket), asked how product identifiers will work with one-of-a-kind and vintage items and if it will help to fill out Item Specifics more thoroughly. Bill, Ashfield MA (thesilverpanther), asked about product identifiers for artworks.