Open phones, Contact Us email and more: Tom, Pittsburgh PA (blackandgoldgifts) called concerning a negative feedback his sister-in-law received for refusing to mark an international package as “gift” on the Customs form. Rich, Chicago IL (appealingsigns), called to tell Griff and Lee how much they were missed in San Jose and to share his experience at eBay’s We Are Twenty Seller Summit & 20th Anniversary Celebration. Sam, Dover DE (notureaveragemiss), asked about handling time and the new on-time shipping requirement.