Open phones, Contact Us email, and more: Duane, Kalama WA (spencercreekgifts) wants to be able to offer a replacement option when a buyer receives a damaged item. Gina, Palm Desert CA, complained that her sales are slow, even though she has great merchandise. Lee offered her a listing dish. James, Hamilton OH (isellemporium) won the Secret Word Contest. Betty, Penetang Ontario Canada (sellit!onlinedepot), is concerned that her item is not showing up in search results. Chris, Los Angeles CA (wishlisthere), asked if he should write his Global Shipping Program listings in several different languages.