Open phones, Contact Us email, and more: Marilyn, Loveland CO (mmmost), sent a Contact Us email asking about the new policy of buyers being able to cancel a transaction within 1 hour of purchase if an item has not yet been shipped. Sandy, Poway CA (moovin), won the Secret Word Contest. Griff and Lee discussed customer service and item descriptions. Bill, Brea CA (kozersky), asked when to refund insured lost or damaged items.
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