Rich Matsuura, Director of eBay Seller Protection, and Heraldo Botelho, Manager for eBay Buyer Protection, stayed with us for questions about eBay’s newly rebranded Money Back Guarantee. Dean, Fort Smith, AR (muirfieldcircle), wanted to know how soon he should open an Item Not Received case and when he would be covered by Buyer Protection. Bob, Oakland, FL (lookwhatbobfound), had a Seller Protection question regarding Item Specifics and how to list a new unopened item with a box that has damage. Chris Dawson of Tamebay (http://www.tamebay.com), eBay Radio’s international correspondent, called in with his report from eBay UK. First-time caller Daniel, Front Royal VA (karate25daniel), is blind and sells on eBay. He is having a challenge with product sourcing.