“The feedback twins” — Brian Burke, eBay’s Director of Global Feedback and Ishmael Benhamida, Manager of Feedback Policy and Strategy for North America — stayed on to take questions about the new feedback policy expansion outlined in the just-released 2013 Fall Seller Update. Lynn, Milburn FL (zoolilly), called regarding a customer experience that caused bad feedback. Richard, Davenport FL (markaustin1969), called about getting two negative feedbacks back to back. Lloyd, Meyerstown PA (0992), called to ask if the new change is retroactive. Randall, Lakeland FL (barbaran), called regarding issues he has with eBay customer support.