Lorraine, Seaside OR (muttleycrew), had an issue with an overseas buyer who left her bad feedback. Laura Messerschmitt from Outright (http://www.outright.com) called to remind us to do a first-quarter review of our business. She also gave us a brief update of what Outright does. Rich, Canton OH (essjryeee1), had questions about the Duplicate Listing Policy. Charlene, Jackson Hole WY (purveyorofallthingscreative), won the Secret Word Contest. First-time caller Danny, Honolulu HI (traderdto), asked why wild card search was abolished on eBay.