Eric Nash of Stamps.com (http://www.stamps.com) called in with a live shipping report on package delivery times. Helen, Beaverton OR (summer toad), asked about using Hassle-Free Returns. Kat, Lindenhurst NY (varoom1234), wanted to know how defects are classified in eTRS evaluations. Anita, Leesburgh VA (joyofthehunt), had a question about shipping delays while her store is on vacation. Lee told Griff about eBay’s new social shopping tool, Smart Hashtags.