Ralph, Pottsville PA (my_cottage_books_and_antiques), asked about changes to seller standards. Bob, IN (jasmine), wrote in about how the new changes will impact DSRs. CB, Chicago IL (beararmour), called in with a question about cancelled transactions. Jaimie, Laughton MI (purplejaime1976), wrote in to ask about returned items being counted as a transaction defect. Clark, Denver CO (denverdish), wrote to ask about tracking verification and how it affects your rating. Barb, Silverton CO, asked how tracking links work.