Janelle Elms, visionaire of the Online Success Institute and the OSI Rock Stars (http://www.osirockstars.com) and one of our featured speakers at this year’s eBay Radio Party & Conference, was Lee’s guest expert. Charlene, Jackson WY (purveyerallthingscreative), called to ask what Janelle thinks is the secret to success in Best Match. Danni, Reno NV (udderlygoodstuff, udderlygoodfashion), called to tell us why you should offer free shipping to your buyers. Sharon, Lexington KY (wareskscrapbooks), called regarding identifying duplicate listings. Pam, Pensacola FL, called to say that she would like to improve her sales.