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Why Buyers Leave Negative Feedback without Contacting the Seller First

20 Dec 2016 Features

CEO of ColderIce Media, known on eBay as shoestringking, owner of eBay store Shoe String King.
http://www.colderice.com

How to Respond to Negative Feedback

20 Dec 2016 Features

CEO of ColderIce Media, known on eBay as shoestringking, owner of eBay store Shoe String King.
http://www.colderice.com

The First Thing to Do When You Receive Negative Feedback

22 Nov 2016 Features

CEO of ColderIce Media; known on eBay as shoestringking, owner of eBay store Shoe String King.
http://www.colderice.com

eBay Radio – Show 662 – Segment 2

15 Nov 2016 Broadcasts,eBayRadio

How to deal with negative feedback! Our guest is John Lawson, Founder/CEO of ColderIce Media, known on eBay as shoestringking.
http://www.colderice.com

eBay Radio – Show 635 – Top Rated Seller Hour – Segment 9

19 Apr 2016 Broadcasts,eBayRadio

Open phones, Contact Us email and more: Vanessa, Gilbertsville PA (gypsyslair), asked about item specifics and had an issue with the way items display in certain categories. Scott, Chino CA (scottdaloisiosport), had a question about international shipping.

Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.

eBay Radio – Show 630 – Segment 9 – Top Rated Seller Hour

15 Mar 2016 Broadcasts,eBayRadio

Open phones, Contact Us email and more: Gary encountered feedback extortion during a transaction gone wrong. Dennis, Phillipsburg PA (zzzgaragesale), shared a tip about unlisting non-performing items.

Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.

Ask Griff & Lee – Show 406 – Segment 2

28 Jan 2016 AskGriffandLee,Broadcasts

Griff and Lee finished their listing dish for Sherry, San Jose CA (mylittlegeneralstore). They also read highlights from a recent post by Danna Crawford in the eBay for Business blog (http://for-business.ebay.com) about 5 ways she’s upping her game in 2016. Tom, Pittsburgh PA (blackandgoldgifts), had a challenge with an item not received (INR) and a difficult seller.

Ask Griff & Lee – Show 391 – Segment 2

24 Sep 2015 AskGriffandLee,Broadcasts

Griff and Lee discussed negative feedback. Chris, Grand Junction CO (seriousfun4u), called to share a joke. He also asked Griff and Lee about their experiences with Microsoft Windows 10. Eric Nash from Stamps.com (http://www.stamps.com) called in with today’s Shipping Report. eBay’s new “Shop a Song” ad campaign is garnering rave reviews from industry critics and sellers alike; check out all 5 commercials on eBay’s YouTube channel at https://www.youtube.com/user/ebay/videos.

eBay Radio – Show 612 – Segment 6

22 Sep 2015 Broadcasts,eBayRadio

Open phones, Contact Us email and more: Tom, Pittsburgh PA (blackandgoldgifts) called concerning a negative feedback his sister-in-law received for refusing to mark an international package as “gift” on the Customs form. Rich, Chicago IL (appealingsigns), called to tell Griff and Lee how much they were missed in San Jose and to share his experience at eBay’s We Are Twenty Seller Summit & 20th Anniversary Celebration. Sam, Dover DE (notureaveragemiss), asked about handling time and the new on-time shipping requirement.

eBay Radio – Show 611 – Segment 3

15 Sep 2015 Broadcasts,eBayRadio

Open phones, Contact Us email, and more: Kristine Deimoz, eBay Senior Manager of Seller Trust stayed on to answer questions on the Seller Standards updates (http://www.ebay.com/sellerstandards). George, Las Vegas NV, is concerned that his defect rate is not changing; how often is it updated? Sebastian, Rochester NY, has an issue with buyers not understanding the impact of negative feedback. Tim, Fort Wayne IN (globalmartplus), asked about the necessity for acceptance scans.

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