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eBay Radio – Show 674 – Segment 4

21 Mar 2017 Broadcasts,eBayRadio

Great customer service on a shoestring! Our guest is eBay educator and former Certified Education Specialist Nancy Nelson, known on eBay as Top Rated Seller myvintagecat.

eBay Radio Guests: March 21, 2017 – Show 674

21 Mar 2017 Blog

Our guests for eBay Radio Show #674 on March 21, 2017, are:

  • Marsha Collier, Author of the eBay for Dummies and Social Media for Dummies Series, Top Rated Seller marsha_c and Marketing Futurist: Sentiment in Social Selling
  • Hal Lawton, Senior Vice President, North American Marketplaces, eBay: eBay’s Rollout of Guaranteed Delivery
  • Nancy Nelson, eBay Educator and Top Rated Seller myvintagecat: Great Customer Service on a Shoestring
  • Cliff Ennico, Author, Attorney and Small Business Expert: Top 5 Tax and Legal Questions from Ecommerce Sellers
  • Diva Dawn Ralston, Owner of Declutter with Diva Dawn and Top Rated Seller divadawnlv: The Real Cost of Unlisted Inventory (and How to Turn it Around)
  • Keith and KarinThue, Top Rated Seller stainedglasskarin: Selling Full Time on eBay as a Couple

How eBay Sellers Over-Deliver on Customer Service

31 Jan 2017 Features

Verified Blogger, eBay for Business.

How to Reply to Customer Messages

12 Jan 2017 Features

Known on eBay as Top Rated Seller clbcollectables, owner of eBay store clbcollectables.

Ask Griff & Lee – Show 439 – Segment 3

01 Dec 2016 AskGriffandLee,Broadcasts

First-time caller Erin, Tallahassee FL (always411), had an unhappy buyer due to a washing machine mishap. CJ, San Clemente CA (xoxmas) asked how to offer a codeless coupon to a specific buyer. Peter, Minneapolis MN,  had a question about listing for 30 days vs Good ‘Til Cancelled (GTC).

Wow Your Customers with eBay’s Holiday Greeting Card!

28 Nov 2016 Blog

Wow your holiday buyers by enclosing a handwritten note on eBay’s own downloadable, printable season’s greeting card, which you can find here:

http://p.ebaystatic.com/aw/holiday/Greeting_Card.pdf

Or just click on the image below:

eBay Holiday Card

 

eBay Radio – Show 663 – Segment 4

22 Nov 2016 Broadcasts,eBayRadio

Five tips for better customer service! Our guest is Lorianne Bowers, known on eBay as Top Rated Seller clbcollectables.

eBay Radio Guests: November 22, 2016 – Show 663

22 Nov 2016 Blog

Our guests for eBay Radio Show #663 on November 22, 2016, are:

  • Nicole Tabatabai, Director, Acquisition Marketing, BULQ, Optoro, Inc.: Size Matters – New Ways to Buy Liquidation Goods
  • Lorianne Bowers, Top Rated Seller clbcollectables: 5 Tips for Better Customer Service
  • Bob Kupbens, Vice President, B2C Selling, eBay Inc.: Small Business Saturday 2016 on eBay
  • Jacque Hibbs, Aspiring Small Business Owner and eBay ID divinetemptress85: Creating Your First eBay Listing
  • Dan Stephenson, eBay ID canadiangentleman: Millennials and Holiday Shopping – Advice from a Millennial

 

eBay Radio – Show 661 – Segment 2

08 Nov 2016 Broadcasts,eBayRadio

How to create a better buying experience for your customers! Our guest is John Phipps, known on eBay as Top Rated Seller jophicollectibles.

Advice for the Entrepreneur: Lee’s Tip #200

01 Nov 2016 Lee's Tips,Seller Resources

Caveat emptor: “Let the buyer beware.” It’s a warning that dates back to ancient times; no wonder your customers are concerned about placing their trust in you. After all, they’re giving you their hard earned money! You need to be empathetic. And if you don’t have empathy by nature, good news: It can be learned. Just put yourself in your buyer’s shoes.

Remember those times when you’ve called a company’s customer service department — for whatever reason — feeling angry and/or frustrated? Chances are, that’s how your buyer feels, too. When a glitch happens with a sale, it sets off all kinds of alarm bells in the customer’s mind. So right off the bat, you’re dealing with someone who feels worried and defensive. It’s up to you to keep calm, allay their fears, and above all, be kind in resolving their issue(s).

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