Great customer service on a shoestring! Our guest is eBay educator and former Certified Education Specialist Nancy Nelson, known on eBay as Top Rated Seller myvintagecat.
Our guests for eBay Radio Show #674 on March 21, 2017, are:
Verified Blogger, eBay for Business.
Known on eBay as Top Rated Seller clbcollectables, owner of eBay store clbcollectables.
First-time caller Erin, Tallahassee FL (always411), had an unhappy buyer due to a washing machine mishap. CJ, San Clemente CA (xoxmas) asked how to offer a codeless coupon to a specific buyer. Peter, Minneapolis MN, had a question about listing for 30 days vs Good ‘Til Cancelled (GTC).
Wow your holiday buyers by enclosing a handwritten note on eBay’s own downloadable, printable season’s greeting card, which you can find here:
Or just click on the image below:
Five tips for better customer service! Our guest is Lorianne Bowers, known on eBay as Top Rated Seller clbcollectables.
Our guests for eBay Radio Show #663 on November 22, 2016, are:
How to create a better buying experience for your customers! Our guest is John Phipps, known on eBay as Top Rated Seller jophicollectibles.
Caveat emptor: “Let the buyer beware.” It’s a warning that dates back to ancient times; no wonder your customers are concerned about placing their trust in you. After all, they’re giving you their hard earned money! You need to be empathetic. And if you don’t have empathy by nature, good news: It can be learned. Just put yourself in your buyer’s shoes.
Remember those times when you’ve called a company’s customer service department — for whatever reason — feeling angry and/or frustrated? Chances are, that’s how your buyer feels, too. When a glitch happens with a sale, it sets off all kinds of alarm bells in the customer’s mind. So right off the bat, you’re dealing with someone who feels worried and defensive. It’s up to you to keep calm, allay their fears, and above all, be kind in resolving their issue(s).