Griff and Lee read “Time Management for People With No Time – Part 1”, adapted from a post by Cliff Ennico in Rieva Lesonsky’s Small Biz Daily. Ron, Birmingham AL (oilerman21), asked about title format. Paula, Bigfork MT (dbruno), had a question for Lee.
Debbie, Vacaville CA (thebookkiosk), called to clarify the Summer Seller Update’s free returns initiative and share a tip from Lynn Dralle. Durinda, Glendale AZ (drindysquake09), asked where to find eBay best practices (http://www.ebay.com/sellercenter). Bobbi, Sarasota FL (seacoastbargain), called with some exciting news and also had a question about 1-day handling.
Beth, Levittown PA (woadieland), has a challenge with the on-time shipping metric. Lee introduced the BULQ Retail Moment for Memorial Day (http://www.bulq.com). eBay’s Katie McBride popped in with news about eBay OPEN 2017, July 25-28 at the MGM Grand in Las Vegas. Register now and book your hotel room at http://www.ebayopen2017.com
Griff gave an overview of today’s 2017 Summer Seller Update and introduced Brian Burke, eBay’s Director of Community Development. Sherry, San Jose CA (mylittlegeneralstore), asked about free 30- and 60-day returns.
Lee reminded listeners to submit their business to the 2nd annual eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards) by May 19 and register now for eBay OPEN 2017 (http://www.ebayopen2017), July 25-28 at the MGM Grand in Las Vegas.
Ron, Birmingham AL (oilerman21), asked how Categories & Classification changes would impact his listings. eBetsy, Dallas TX (acquisator), had a comment about free 30- to 60-day returns.
Listing policy updates! Our guests are Linda Cornelison, Senior Manager, Global Seller Trust; Shan Vosseller, Senior Director, Product Management-Tech, B2C Selling; and Chris Van Wagoner, Senior Manager, B2C, Seller Experience. Sherry, San Jose CA (mylittlegeneralstore), asked when uploaded photos become part of the eBay catalog.
Updates to returns! Our guest is Jennifer Lindh, Director, Global Buyer Trust.
Updates to international performance standards! Our guest is Ryan Woodward, Senior Manager, Global Seller Trust. Tom, Livonia MI (valaset), asked about these changes in conjunction with eBay’s Global Shipping Program (GSP).
Updates to Categories & Classification! Our guests are Drew Carnell, SDO, Classification Ops Team Manager, SD HI – USA, and Era Johal, Manager, Business Systems 3, SD HI – USA. Contact them with your Categories & Classification question or comment via [email protected]
2017 Summer Seller Update Q&A! Read the entire Summer Seller Update at http://www.ebay.com/summer2017. Lee reminded listeners to submit their business to the 2nd annual eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards) by May 19; register now for eBay OPEN 2017 (http://www.ebayopen2017), July 25-28 at the MGM Grand in Las Vegas; and use their quarterly coupon for eBay-branded shipping supplies at http://www.ebay.com/supplies.
Helen, Rainier OR (summertoad), wants to see a change in sewing pattern categories. Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Griff opened this Star Wars Day edition of eBay Radio’s Ask Griff & Lee with the traditional greeting, “May the Fourth be with you!” Ron Lowe, Birmingham AL (oilerman21), shared his experience with returns and customer service. He also asked for a quick listing dish.
eBay’s Federica Rabiolo, Manager, Seller Communications, popped in to share more information on the eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards). Deadline for submissions is May 19, 2017.