The Summer Seller Update was announced on May 9th, while provisions in the Spring Seller Update take effect as of June 1st. First-time caller Matthew, NV, asked about using eBay’s home page and search.
Audrey Tracy, eBay’s Social Media Manager, popped in to talk about the eBay SHINE Awards for Small Business. The deadline to submit your business on eBay for consideration is May 19th. For more info, visit http://www.ebay.com/shineawards.
Griff and Lee read “Time Management for People With No Time – Part 1”, adapted from a post by Cliff Ennico in Rieva Lesonsky’s Small Biz Daily. Ron, Birmingham AL (oilerman21), asked about title format. Paula, Bigfork MT (dbruno), had a question for Lee.
Debbie, Vacaville CA (thebookkiosk), called to clarify the Summer Seller Update’s free returns initiative and share a tip from Lynn Dralle. Durinda, Glendale AZ (drindysquake09), asked where to find eBay best practices (http://www.ebay.com/sellercenter). Bobbi, Sarasota FL (seacoastbargain), called with some exciting news and also had a question about 1-day handling.
Beth, Levittown PA (woadieland), has a challenge with the on-time shipping metric. Lee introduced the BULQ Retail Moment for Memorial Day (http://www.bulq.com). eBay’s Katie McBride popped in with news about eBay OPEN 2017, July 25-28 at the MGM Grand in Las Vegas. Register now and book your hotel room at http://www.ebayopen2017.com
Griff opened this Star Wars Day edition of eBay Radio’s Ask Griff & Lee with the traditional greeting, “May the Fourth be with you!” Ron Lowe, Birmingham AL (oilerman21), shared his experience with returns and customer service. He also asked for a quick listing dish.
eBay’s Federica Rabiolo, Manager, Seller Communications, popped in to share more information on the eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards). Deadline for submissions is May 19, 2017.
Griff and Lee explained how to find the eBay Announcements Board (http:/announcements.ebay.com). Melissa Paz, Orlando FL (lazybreeze_deals), called to share her experience of being featured in eBay for Business (http://www.ebayforbusinessblog.com).
Griff reminded listeners to remove active content from their listings before June 1, when it will be disabled across all devices. Lee informed us that eBay is going to temporarily continue support for existing TurboLister users.
Gina, Des Moines NM (classysoles), asked how to update her address with eBay. Lupe, Reston VA (hapachico), shared her experience with deleting active content.
Griff and Lee read “Why We Should Celebrate Small Business”, adapted from an article by Barbara Weltman for PayChex.com (http://www.paychex.com). First-time caller and first-time live listener Annette, Avon OH (happy_girl_too), called with a question about listing via the mobile app.
Kathy Terrill called in with an extensive field report from this week’s United States of eBay DC Fly-In 17. She received a Small Business Advocate award from eBay Main Street.
Lupe, Reston VA (hapachico), asked for a dish of item number 361964313135 and received a score of 5 tureens, which earned her an eBay Radio dish towel. Lee reminded listeners to download eBay’s Seasonal Moments Guide at http://cc.ebay.com/docs/default-source/documents/dmk/global-dmk/ebay_seasonal_moments_guide_2017.pdf.
She also shared part of Audrey Tracy’s eBay for Business (http://www.ebayforbusinessblog.com) post about turning your next trip into a sourcing opportunity. Dona, Fort Wright KY (homecraftframing), asked for a listing dish of item number 162454377517 and was carried over to the next segment.
Carried over from the prior segment, Griff and Lee continued their dishing of item number 162454377517, for Dona, Fort Wright KY (homecraftframing). David, Boca Raton FL (djmovers99), asked about using stock photos. Lee shared the rest of Audrey Tracy’s eBay for Business (http://www.ebayforbusinessblog.com) post about product sourcing while traveling.