Surviving the slow summer selling season! Our guest is Lynn Dralle, the Queen of Auctions, known on eBay as thequeenofauctions and a regular speaker at the eBay Radio Party & Conference.
John, Orange CA (jaybird.52), called to say he wasn’t able to list auction as well as Fixed Price; he also had an international shipping question.
Lee Mirabal read the eBay Radio news. Stories include the newly released 2013 Fall Seller Update; Texas women’s political listings; and more.
The 2013 Fall Seller Update’s new feedback policy expansion! Our guests are Brian Burke, eBay’s Director of Global Feedback and Ishmael Benhamida, Manager of Feedback Policy and Strategy for North America.
“The feedback twins” — Brian Burke, eBay’s Director of Global Feedback and Ishmael Benhamida, Manager of Feedback Policy and Strategy for North America — stayed on to take questions about the new feedback policy expansion outlined in the just-released 2013 Fall Seller Update. Lynn, Milburn FL (zoolilly), called regarding a customer experience that caused bad feedback. Richard, Davenport FL (markaustin1969), called about getting two negative feedbacks back to back. Lloyd, Meyerstown PA (0992), called to ask if the new change is retroactive. Randall, Lakeland FL (barbaran), called regarding issues he has with eBay customer support.
Updates to the Managed Returns program in the 2013 Fall Seller Update! Our guests are Ryan Bartley, Manager of Product for Global Returns & Rapid Response, and Deric Gregorio, Senior Product Manager for Global Returns.
The 2013 Fall Seller Update includes a grace period for Top-Rated Sellers! Our guest is Jonathan Haney, eBay’s Senior Manager for Customer Experience.
Jonathan Haney, eBay’s Senior Manager for Customer Experience, stayed on with Griff and Lee for open phones to talk about the Fall Seller Update’s new grace period for Top-Rated Sellers. Bob, Far Hills NJ (glenoldenduke), called to talk about shipping small items like coins and stamps as USPS First Class letters without tracking. Sharon, Redlands CA (shadylady5), asked about the Final Value Fee that eBay charges for shipping. Jim, Tampa FL (capt-jim-tpa), called to comment on sellers selling coins, stamps, and postcards who don’t feel that they can afford to ship with tracking; he sells postcards and charges shipping of $1.80 via USPS First Class Mail (package) with tracking, and it’s working for him.
What’s new at USPS? Our guests are Nick Coleman, Enterprise Account Manager for USPS, and Kelli Aitchison, Strategic Shipping Manager for eBay.
Sourcing products from international suppliers! Our guest is Sunny Chhabra, Manager of Online & Social Marketing for Alibaba.
“Mr. Bigfoot called about challenges with ActiveX controls, Griff helped Diane from Sunnyvale, Ca deal with optimization of pictures for dial up users. Brandon Delgrosso, V.P. Executive V.P with www.Doba.com called with 5 hot items for product sourcing for the holidays. Bev called to suggest eBay put pictures of the Popup Stores in each city on the announcement board.”
“Griff and Lee were joined by Richard Brewer Hays, eBay
“Griff and Lee discuss yesterday
Patti called to talk about the minor controversy of an unfortunate acronym on the eBay site. Griff said he would look into the issue. Griff and Lee asked folks to go on theinsidesource.com to see eBay
“Bobbie called to tell us about her low sales this year and Griff gave her some advice. Griff and Lee talked about Shopster, Inc., a company that just announced today the launch of the new Shopster Listing Manager for eBay. The new Listing Manager for eBay allows Shopster
“Uncle Joe called from Oklahoma City to talk about the upcoming seller
ENJOY EBAY OPEN 2017 ON VIDEO
Want to relive the excitement of eBay Open 2017 — and benefit from the valuable content featured there? Check out videos of the general sessions and workshops!