Rich Matsuura, Director of eBay Seller Protection, and Heraldo Botelho, Manager for eBay Buyer Protection, stayed with us for questions about eBay’s newly rebranded Money Back Guarantee. Dean, Fort Smith, AR (muirfieldcircle), wanted to know how soon he should open an Item Not Received case and when he would be covered by Buyer Protection. Bob, Oakland, FL (lookwhatbobfound), had a Seller Protection question regarding Item Specifics and how to list a new unopened item with a box that has damage. Chris Dawson of Tamebay (http://www.tamebay.com), eBay Radio’s international correspondent, called in with his report from eBay UK. First-time caller Daniel, Front Royal VA (karate25daniel), is blind and sells on eBay. He is having a challenge with product sourcing.
A peek behind the scenes at eBay’s User Experience Research! Our guest is Anne Mamaghani, eBay’s Senior Manager of User Experience Research.
Connecting with others in the community! Our guest is Jeff Terrell, Director of eBay Community.
George, Elgin IL (georgek809), has an issue with a buyer who wants his money back. Pat, Melbourne FL (purrfree), called with a listing issue. Tammy, Largo FL (lostlovestoychest), had a Global Shipping Program challenge with combined items.
The new rules of search engine optimization (SEO) for eBay sellers! Our guest is Sandi Garcia, a.k.a. Social Sandi, known on eBay as Top-Rated Seller office threads.
Selling Lucille Ball and Desi Arnaz collectibles for a Hollywood star! Our guest is Maida Webster, Top-Rated Seller connectibles and co-owner of eBay store Connectibles.
eBetsy, Dallas TX told us where to find the link to eBay guides (http://www.ebay.com/guides) and that there is an eBay Guides Sweepstakes running through November 24: Write and submit a guide at http://ebay.promotionexpert.com/ebayguides/ to be entered to win $1,000!. Edie wrote via the Contact Us link to ask whether she should put the words “plush gray” in front of “elephant” in her title or start with “elephant” when selling a stuffed animal.
Lee Mirabal read the eBay Radio news. Stories include new countries joining the Global Shipping Program; Lou Reed; Halloween; and more. Griff welcomed a new sellers group, the eBay and eCommerce Sellers Group of Hudson Valley, NY.
eBay’s USPS holiday shipping promotion! Our guest is Kelli Dickie, Manager of Strategic Shipping at eBay.
Chris Dawson of Tamebay (http://www.tamebay.com), eBay Radio’s international correspondent, called in with a report on a Royal Mail strike and more. Jason, Las Vegas NV (tikipugmusic) called to remind us of the Sin City eBay Sellers Meetup & Party tonight at Doc Holliday’s Saloon in Henderson, NV. Griff will be the guest speaker! Scott, Lacey WA, asked if there was a way to bulk-edit Get It Fast without having to edit all of his other shipping details. Jaren, Springfield OH, asked if she can go from a Basic to a Premium eBay Store any time, or does she have to wait until the first of the month.
“Griff discusses controversy over sellers taking too long to get the items to the customer, Rick from Clearfield, OH regarding the DSR
A report on http://fflap.com where you can publish the details of what you are selling to all the social networks like http://facebook.com and http://twitter.com Griff and Lee Mirabal do
Griff spoke about the rumors that eBay is going to get rid of auction format. He says
“Dani from Reno, N.V. called to have us dish her listing. She got 4.75 Tureens. Tom from Pittsburgh has an idea for a new segment
“Bobbi from Portsmouth, N.H. called to tell about the meet up in Hampton, N.H. on June 7th at 6 pm
“Griff and Lee talk about the http://www.Humanitycalls.org and eBay Green Team matchup where folks can vote for a green company. Griff talked about the new changes at eBay for sellers and how things are going. Lee explained an issue that happened with the town hall yesterday. Neila from Sheraw, N.C. called with a question about store changes, Herb from Dallas, TX called to tell us what he did to get a huge jump in sales on eBay!”
“Melinda from Dallas called about the Dallas event next weekend, Griff and Lee talked about the new iPhone app for eBay Fashion that is in Beta testing right now, April from Hollis, NH called about a buyer who left her email that she didn
ENJOY EBAY OPEN 2017 ON VIDEO
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