New listener Mary, Plymouth NH (cookies collectibles), asked how to get started as an eBay seller. David, Delray Beach FL (tenorsax47), is concerned about his on-time shipping metric and had his listing dished. First-time caller Dale, Orlando FL (jackrabbit-red), called to ask about eBay events in his area and was referred to the eBay Radio Seller Groups Directory.
First-time caller Dale, Orlando FL (jackrabbit-red), was held over from the previous segment with his question about eBay seller events. Lorianne, San Jose CA (clbcollectables), won a $25 gift certificate for shipping supplies from Bubblefast (http://www.bubblefast.com) for answering Lee’s eBay question.
Greg Ross-Smith (eBay Senior Product Marketing Manager, Delivery Experience) popped in to discuss eBay’s new Guaranteed Delivery program (http://www.ebay.com/guaranteeddelivery).
Greg Ross-Smith (Senior Product Marketing Manager, Delivery Experience) popped in to discuss Guaranteed Delivery (http://www.ebay.com/guaranteeddelivery) and stayed on for 2 more segments to answer questions. Debbie (thebookkiosk) and Robyn (grneyedraven) called in while on the road from Las Vegas to Sacramento; they love Guaranteed Delivery and eBay Radio.
Ron, Birmingham AL (oilerman21), asked about opting in to Guaranteed Delivery. Raejean from Cave Creek AZ (holidaysandmemories*), had questions about shipping to a different address and the Guaranteed Delivery program.
Lee welcomed a seller from Greece (herbskiosk) on the chat board. Gina, Des Moines NM (classysoles), had a Guaranteed Delivery question. Lee announced that the second episode of eBay’s Open for Business podcast, “Customer Service in the Digital Era”, drops today; Griff is in it. Listen or subscribe at http://www.ebay.com/openforbusiness.
Brian, Moscow ID (shotgun326), had a bad experience with a return. Lee shared another Guaranteed Delivery question from the chat board and told us about an interesting “state of eBay” post by eBay CEO Devin Wenig on LinkedIn, titled “We’re on the Edge of Something New”. It’s a must-read at https://www.linkedin.com/pulse/were-edge-something-new-devin-wenig.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include the rollout of eBay’s new Guaranteed Delivery program; Tom Brady’s stolen Super Bowl jerseys; and Chuck Berry. Griff and Lee discussed the ins and outs of Guaranteed Delivery.
Sentiment in social selling! Our guest is marketing futurist Marsha Collier, author of the eBay for Dummies and Social Media for Dummies Series, known on eBay as Top Rated Seller marsha_c.
Guaranteed Delivery! Our guest is Hal Lawton, Senior Vice President of North American Marketplaces, known on eBay as Top Rated Seller hal_lawton.
Hal stayed on to take questions. Ron, Birmingham AL (oilerman21), and Marie, San Jose CA (thestylelister), both wondered who would pay for recompense in case of a late guaranteed delivery. eBetsy, Dallas TX, asked if USPS First Class Package would qualify for Guaranteed Delivery.
Great customer service on a shoestring! Our guest is eBay educator and former Certified Education Specialist Nancy Nelson, known on eBay as Top Rated Seller myvintagecat.
Top 5 tax and legal questions from ecommerce sellers! Our guest is Cliff Ennico, attorney, small business expert and author of The eBay Seller’s Tax and Legal Answer Book.
Open phones, Contact Us email and more: Lee reminded listeners to check out the 2nd episode of eBay’s Open for Business podcast at http://www.ebay.com/openforbusiness. C.B., Chicago IL (c.b.), asked if FedEx shipping will qualify for Guaranteed Delivery.
Walt, Bowling Green IL (goodyguy11), needs to figure out his tax liability and also had a shipping question. Karin, Springfield OH (stainedglasskarin), won the Secret Word Contest. Griff and Lee shared Priority Flat and Regional Rate shipping tips. Patty, Miami FL (theshoppingmom2), asked about shipping via Flat Rate Envelope.